Troubleshooting - Sony DSR-390L, DSR-390PL Operating Instructions Manual

Troubleshooting

You can use this chart to establish possible causes of
an apparent problem; always double-check before
Symptoms
The camcorder does not power on when
you turn the POWER switch on.
The tape transport does not operate
when you press either VTR button.
The tape transport does not operate
when you press any tape transport
button.
The power supply cuts while operating.
The battery goes dead very quickly.
It is not possible to eject the cassette.
The playback picture quality is poor.
The playback picture does not appear.
The playback sound does not hear.
All controls except the EJECT button are
disabled.
Audio recording is not possible.
The recorded sound is distorted.
The recorded sound has a high noise
level.
144
Appendix
sending the camcorder for repair. If a problem persists,
contact your Sony dealer.
Troubleshooting chart
Cause
There is no battery pack loaded.
The battery pack has reached the end of
its usable life.
The AC power adaptor is not connected,
or it is not turned on.
The POWER switch of the unit is turned
off.
The camcorder has reached the end of
tape.
The cassette is set record-inhibited.
An incorrect type of DVCAM or DV
cassette is loaded.
(The indication blinks.)
The camcorder has reached the end of
tape.
The cassette holder is not solidly closed
after the cassette is inserted.
The battery pack is exhausted.
The operating temperature is very low.
The battery pack is inadequately
charged.
The battery pack is exhausted.
The POWER switch is turned off.
The cassette holder is not solidly closed
after the cassette is inserted.
The video heads are dirty.
There is condensation on the head
drum.
The AUDIO LEVEL (CH-1/CH-2) knobs
are set to the minimum level.
The AUDIO LEVEL knob on the front is
set to the minimum level.
The audio level is too high.
The audio level is too low.
Remedy
Load a battery pack (page 53).
Replace the battery pack with a fully
charged one (page 53).
Connect the AC power adaptor (page
55).
Turn the POWER switch on (page 17).
Rewind the tape, or load a new cassette
(page 61).
Either load a new cassette, or release
the record-inhibit (page 59).
Load a correct type of DV or DVCAM
cassette (page 59).
Either rewind the tape, or load a new
cassette (page 61).
Press on the "PUSH" indication to close
the holder solidly (page 61).
Replace the battery pack with a fully
charged one (page 53).
Use a BP-IL75 or BP-M100 (page 53).
Recharge the battery pack (page 53).
Replace the battery pack with a fully
charged one (page 53).
Turn the POWER switch on. (page 17)
Press on the "PUSH" indication to close
the holder solidly and then press the
EJECT button (page 61).
Clean the video heads using a DVM-
12CLD Cleaning Cassette (page 141).
Remove the cassette, power off, and
wait until the condensation has
evaporated (page 143).
Adjust the setting of the AUDIO LEVEL
(CH-1/CH-2) knobs (page 19).
Adjust the setting of the AUDIO LEVEL
knob (page 15).
Adjust the setting of the AUDIO LEVEL
(CH-1/CH-2) knobs, and record again
(page 19).
Adjust the setting of the AUDIO LEVEL
(CH-1/CH-2) knobs, and record again
(page 19).
(Continued)