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Amcrest XVR/H5 User Manual

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Digital Video Recorder
User Manual
Version 1.0.0
th
Revised October 12
, 2018

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Summary of Contents for Amcrest XVR/H5

  • Page 1 Digital Video Recorder User Manual Version 1.0.0 Revised October 12 , 2018...

  • Page 2: Table Of Contents

    3.3.3 Audio Input/Output Connections ...................... 14 3.3.4. USB Port ............................14 3.4 DVR Assembly Guide ..........................14 3.4.1. Using an Amcrest 4-in-1 Camera ....................... 17 3.5 Factory Reset Procedures ........................19 4. Overview of Navigation and Controls ..................... 19 4.1 Startup and Shut down ......................... 19 4.1.1 Startup ..............................
  • Page 3 4.3.2. Date&Time ............................23 4.3.3. Network ............................. 24 4.3.4. P2P ..............................25 4.3.4. Encode ............................... 25 4.3.5. Snapshot ............................26 4.3.6. Basic ..............................27 4.3.7. Record ............................... 28 4.4. Live View .............................. 29 4.4.1. Live View Screen ..........................29 4.4.1. Live View Control Bar ........................30 4.4.2.
  • Page 4 4.12. Audio ..............................69 4.12.1. Schedule ............................69 4.12.2. File Manager ........................... 70 6. Management ............................72 6.1. Camera ..............................72 6.1.1. Image ..............................72 6.1.2. Encode ............................... 73 6.1.3. Overlay .............................. 76 6.1.4. PTZ ..............................78 6.1.5. Calling PTZ Functions......................... 83 6.1.6.
  • Page 5 6.4.1.2. Holiday ............................114 6.4.2. Security ............................115 6.4.3. System Maintain ..........................117 6.4.4. IMP/EXP ............................118 6.4.5. Default ............................. 118 6.4.6. Upgrade ............................119 6.5. Account .............................. 120 6.5.1. User ..............................121 6.5.2. Group .............................. 123 6.5.3. ONVIF User ............................125 6.6.

  • Page 6: Welcome

    To access the setup videos, please go to http://amcrest.com/videos NOTE: This user manual is applicable to all 4, 8 and 16 channel Amcerst XVR/H5 model DVRs. Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: •...

  • Page 7: Features And Specification

    Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1. Features and Specification 1.1 Overview...

  • Page 8: Features

    1.2 Features The Amcrest has the following features: • Real-time Monitoring The has an analog output port, VGA port, and an HDMI port. You can use a variety of monitors to display the DVR’s interface, and the DVR can support VGA and HDMI output at the same time.

  • Page 9: Overview And Controls

    2. Overview and Controls This section provides information about the physical design and controls for the DVR. Please refer to the diagrams below to become acquainted with the DVR and its physical features. 2.1 Front Panel Port Name Function Glows blue when HDD status is abnormal. Glows blue when network status is abnormal.

  • Page 10: Dvr Connection Example

    Port Name Function High definition audio and video signal output port. The port outputs an HDMI port uncompressed high-definition feed as well as multi-channel audio data to a connected HDMI compatible display. Connects to Ethernet port. Network port Connects to control DVRs such as, speed dome PTZ cameras. The RS485_A RS485 communication port port will be connected by a cable (A) and RS485_B (B) cable.

  • Page 11: Mouse Control

    2.4 Mouse Control The following table details the different uses for a computer mouse regarding the DVR’s controls. Left click System pops up password input dialogue box if you have not logged in. In real-time mouse monitor mode, you can go to the main menu. When you have selected one menu item, left click mouse to view menu content.

  • Page 12: Connection And Installation

    Please check that all required items for your DVR are present and accounted for. To check what is included with your purchase, go to http://amcrest.com/-security-camera-systems.html/ and find the product you purchased, then scroll down and click the “What’s Included” tab. If any item is missing, please contact us as soon as possible so we can send you the missing component.

  • Page 13: Connection Port Information

    Note: • An HDD is NOT included with the DVR by default. • To connect the HDD, connect the HDD data cable and the power cable before attaching the HDD in the DVR. • To remove the front cover, push the clip first, and then slide the cover off. 3.3 Connection Port Information 3.3.1 Power Supply Connection Please check to make sure the input voltage is correct, and the power button is in the off position when connecting...

  • Page 14: Audio Input/Output Connections

    Video Output Connection Information Video output includes a BNC (PAL/NTSC1.0VP-P，75Ω）output, a VGA output, and a HDMI output. The system supports BNC, VGA and HDMI output at the same time. When you are using pc monitor, please pay attention to the following points: •...
  • Page 15 It is recommended to connect all components of the system as shown below before mounting any of the cameras. This is to ensure all components are working before any physical installation takes place. If any components are not functioning, please contact Amcrest Support at support@amcrest or by giving us a call at 888-212-7538. Setting up the cable connections The following instructions will show you how to set up the cables for the DVR, cameras, as well as a monitor or TV screen.
  • Page 16 3. Connect an Ethernet cable to your router. 4. Then, connect the other end of the Ethernet cable to the DVR. 5. Secure the coaxial extension cable to the camera’s video cable port. Then, connect a power adapter to the camera’s power adapter port and plug the power adapter into a wall socket or power source.

  • Page 17: Using An Amcrest 4-In-1 Camera

    The toggle switch for your 4-in-1 camera is represented in the image below: Most Amcrest DVRs will require you to set the camera to HD-CVI or Analog (960H) settings and may not be compatible with HD-TVI or AHD. Ensure your 4-in-1 camera's toggle switch is set to the proper setting as indicated...
  • Page 18 To install your Amcrest 4-in-1 camera, please follow the steps provided below: Note: Make sure you have the proper mode configuration on your camera before running or connecting any cables.

  • Page 19: Factory Reset Procedures

    3.5 Factory Reset Procedures Newer Amcrest model DVRs, such as the XVR or S5 models, will have a different factory reset process than its previous counterparts. To begin the process, you will need to remove the DVR cover. Use a Phillips head screwdriver to remove the four screws on the back and sides of the DVR.

  • Page 20: Shut Down

    • The rated input voltage matches the output voltage at your location. Please make sure the power wire connection is secure before pressing the power on-off button. • Always use a stable current. If necessary, an Uninterruptable Power Supply (UPS) is a good way to ensure power stability.

  • Page 21: Default Account Usernames And Passwords

    Menu Interface section. • If the password for the administrator account is misplaced, forgotten, or a user is locked out, contact Amcrest Support via one of the following options as a hard password reset may be needed: and use the email form o Visit http://amcrest.com/contacts...

  • Page 22: Password Protection

    setup, use the mouse to draw the pattern again. When complete you will be taken to the password protection screen. 4.2.3. Password Protection The next screen that will appear will be the password protection screen. This screen is another means of password retrieval can be set up in this menu.

  • Page 23: Date&Time

    4.3.2. Date&Time The next screen that appears will be the Date & Time settings screen. This is where you can set the date and time for your specific location. If you wish to utilize daylight savings time, toggle the DST toggle switch to the on position.

  • Page 24: Network

    4.3.3. Network The next screen that will appear is the Network settings screen. In this screen you can configure the network settings. If you want to set your DVR up to have a static IP, toggle the DHCP toggle switch to the off position. Note: To test the connectivity of the DVR to your network, click on the Test button.

  • Page 25: P2P

    The next screen that appears is the P2P settings screen. It is highly recommended to keep this enabled if you want to use the DVR in the Amcrest View Pro mobile app or AmcrestView.com so you can view your DVR remotely on your mobile device.

  • Page 26: Snapshot

    If you have made any incorrect encode settings and would like to revert the settings back to its original default settings, click on the Default button. You can also copy and apply the settings to multiple channels if they apply. To copy the encode settings to multiple channels press the Copy button and select which channels you would like the settings to apply with.

  • Page 27: Basic

    If you have made any incorrect settings and would like to revert the settings back to its original default settings, click on the Default button. You can also copy and apply the settings to multiple channels if they apply. To copy the encode settings to multiple channels press the Copy button and select which channels you would like the settings to apply with.

  • Page 28: Record

    4.3.7. Record The next screen you see is the Record settings screen. Your DVR is configured, by default, to record everything on all channels 24/7 (this will only actually happen provided you have a hard drive installed). You can also use this screen to set up motion detection and alarm schedules.

  • Page 29: Live View

    Once the setup process is finished and you have clicked the “Finished” button, you should see the below dialog box: Click OK to continue and the next screen you will reach will be the home video wall screen for your system. 4.4.

  • Page 30: Live View Control Bar

    corner represents the channel number. If the channel position is changed or the name is modified, you can recognize the channel number by this figure. This number also represents the channel number you will refer to for performing operations such as, record queries, and playback. For more information on the icons listed, refer to the table below.

  • Page 31: Instant Playback

    Function Function Function Camera Instant Play Manual Snap Registration Digital Zoom Mute Real-time Audio Talk Backup 4.4.2. Instant Playback This option allows you to play back the previous five to sixty minutes of a recorded video. By clicking on the icon, the instant playback interface will be displayed.

  • Page 32: Digital Zoom

    4.4.3. Digital Zoom This feature allows you to enlarge a specific area of the image in the live view screen. This function can be accessed in two ways: Click , the icon switches to . Hold down the left mouse button to select an area you want to enlarge. ⚫...

  • Page 33: Bidirectional Talk

    You can mute the video sound by clicking . This function is supported in single-channel view.\ 4.4.6. Bidirectional Talk This feature is only available in digital channels. You can perform the voice interaction between the DVR and other remote DVR to improve efficiency. This function is supported only when the remotely connected IPC DVR supports bidirectional talk.

  • Page 34: Shortcut Menu

    Icon Function Open the EVENT interface to view the DVR alarm status. Open the CHANNEL INFO interface to display the information of each channel. Open the CAMERA REGISTRATION interface. Open the NETWORK interface. Open the HDD MANAGER interface. Open the USB MANAGER interface. Open the UPGRADE MANAGER to make sure your system is operating on the latest firmware.

  • Page 35: Main Menu

    Function Description Click the Previous Screen button to go to the previous screen. For example, Next Screen if you are using 4-split mode, the first screen is displaying the channel 1-4, click Next screen, you can view channel 5-8. Open the CAMERA REGISTRATION interface. Camera Registration Select Record, you can configure the recording mode as Auto or Manual or Manual...

  • Page 36: Function Tiles

    Description Icon Includes five function tiles: VIDEO, ALARM, BACKUP, DISPLAY, and AUDIO. Click each tile to open the configuration interface of the tile. VIDEO: Search for and play back the recorded video saved on the DVR. ALARM: Search for alarm information and configure alarm event actions. BACKUP: Search and back up the video files to the local PC or external storage Function tiles DVR such as USB storage DVR.
  • Page 37 Function Description Display the searched recorded video or picture. It supports playing in single-channel, 4-channel, 9-channel, and 16-channel simultaneously. Display Window Note: When playing back a recording in single channel mode, hold down the left mouse button to select the area that you want to enlarge. The area is enlarged after the left mouse button is released.
  • Page 38 Function Description For some models, when you are clicking on the blank area in the time bar, the system automatically jumps to the next time point where there is a recorded video located. Play Status Includes two playback statuses: Play and Stop. Select the Sync check box to simultaneously play recorded videos of Sync different channels in the same period in multi-channel view.
  • Page 39 Icon Function Stop. During playing back, you can click the Stop button to stop playback. Play Backward. During playing back, click the Play Backward button to backward play the recorded video, the button switches to ; click to stop playing backward.
  • Page 40 Selecting a Search Type This menu is in the upper right-hand corner screen of the playback interface. In this menu you can search for, recorded videos, spliced videos, or snapshots from the installed hard drive or external storage DVR. • From R/W HDD: Recorded videos or snapshots playback from HDD of the DVR.
  • Page 41 In the backup dialog box, click on Backup to begin backing up the selected files to an external USB storage DVR. Note: If you do not want to back up the file, click on the Clear button to return to the previous menu. Smart Search The Smart Search feature enables searching for motion within the recorded file for a specific channel.
  • Page 42 • The system supports 396(22*18 PAL) and 330(22*15 NTSC) zones. Please left click mouse to select smart search zones. Marking and Playing Back Video In this DVR you can mark recordings. This option is useful for areas you want to highlight or refer to when playing back a file.
  • Page 43 In the mark list interface, double-click the file that you want to play back. If you need to search for the marked video by time, enter the time of the file in the SEARCH box at the top of the interface and click on the icon.
  • Page 44 Channel list and select the channel number you wish to access. Then, from the Calendar area, select a date, and click on the icon to allow the system to play. All snapshots related to that specific channel will be played at the configured intervals.
  • Page 45 Note: A maximum of 128 files can be displayed in this menu. File types are listed as, R for general recordings; A for videos with external alarms; M for motion events; and I for intel events. To start playing back a file from the file list, select the file you wish to play from the list and click on the icon located above the time bar.

  • Page 46: Alarm

    4.8.2. Alarm The alarm function tile located in the main menu of the DVR allows you to search live alarm information as well as configure alarm action events. Alarm Info This feature allows you to search for specific types of alarm information related to the system. These specific types of alarms include, Motion Detection, Video Loss, Tampering, Abnormalities, Local Alarms, Intel, etc.
  • Page 47 To use this feature, access the alarm info interface and select the type of alarm you are search for from the drop- down menu. Enter in the start and end times in the Start Time and End Time fields and click Search. The alarm you are viewing will be accessible via the alarm info list.
  • Page 48 Motion Detect When a moving object appears or moves fast enough to reach the preset sensitivity values, the system will activate an alarm. These alarms are known as motion detect, or MD. To configure the motion detection settings on your DVR, select the Motion Detect tab in the Video Detect menu and toggle the Enable MD switch to the on position.
  • Page 49 Parameter Description Click Setting to display setting interface. General Alarm: Enable alarm activation through the alarm DVRs connected to the selected output port. Alarm Out External Alarm: Enable alarm activation through the connected alarm box. Wireless Siren: Enable alarm activation through DVRs connected by USB gateway or camera gateway.
  • Page 50 After you have enabled your desired settings for motion detection, make sure to click the Apply button to save them to your DVR. Note: Click the Default button to restore the motion detection settings to its default setting. To apply the settings to multiple channels on your DVR, click Copy and in the Copy dialog box, select the additional channel(s) you would like to set, and press Apply.
  • Page 51 In this menu, you will define the motion detection period for the selected channel. By default, it is it is active to record motion 24/7. You can define the period, or schedule. • Define a period for a specified day of the week by clicking the half-hour clocks you wish to enable. •...

  • Page 52: Video Loss

    In the period interface, enter the time frame you would like to set as your period and select the checkbox to enable the settings. There are a total of six periods that you can set for each day. Under the Copy menu, you can apply these settings to all days of the week by checking the All option or you can also select specific days as well.

  • Page 53: Tampering

    Parameter Description Set a length of time for the DVR to delay turning off alarm after the external Latch alarm is cancelled. The value ranges from 0 seconds to 300 seconds, and the default value is 10 seconds. If you enter 0, there will be no delay. Select the Show Message check box to enable a pop-up message in your Show Message local host PC.
  • Page 54 Below is a description of the fields on the Tampering settings page: • Enable: This checkbox allows the user to enable the motion detection function for a specific channel. To select a channel, click on the drop-down menu provided on the right. •...
  • Page 55 In the period interface, enter the time frame you would like to set as your period and select the checkbox to enable the settings. There are a total of six periods that you can set for each day. Under the Copy menu, you can apply these settings to all days of the week by checking the All option or you can also select specific days as well.

  • Page 56: Diagnosis

    • Record Channel: This checkbox allows the user to enable the system to record video for that channel when a motion detection alarm is triggered. Delay is also associated with this tab, it is the This field specifies in seconds how long the delay between alarm activation and recording should be.
  • Page 57 • Rule: This setting allows you to set diagnosis types to specific targets. • Period: This setup button takes the user to the tampering period settings screen. Below is a screenshot of the motion detection period settings screen. In this menu, you will define the tampering period for the selected channel. By default, it is it is active to record 24/7.
  • Page 58 Setting Types of Diagnoses Targets This menu allows you to set the specific features or rules, of the features listed in the diagnosis screen. To set a diagnosis type, click on the Setting button next to the Rule field to access the Diagnosis interface. Select the items that you want to diagnose and set the threshold for these settings.

  • Page 59: Abnormality

    4.8.6. Abnormality This screen is used to specify system actions in the case the device experiences any abnormalities including hard drive, network, or user abnormalities. This screen allows the user to specify actions that occur when there is an abnormality with the DVR’s hard disk drive (HDD).
  • Page 60 • Send Email: This checkbox allows the user to enable the system to send an email when an HDD abnormality occurs. • Buzzer: This checkbox allows the user to enable the system to activate a buzzer when an HDD abnormality occurs. •...
  • Page 61 • Alarm Upload: This checkbox allows the user to enable the system to upload alarm information when a motion detection alarm is triggered. • Send Email: This checkbox allows the user to enable the system to send an email when an abnormality occurs. •...

  • Page 62: Backup

    • Voice Prompts (N/A): Allows the user to customize voice prompts for motion detected events. To save settings, click the Apply button. To cancel any modifications, click the Cancel button near the bottom right hand corner. To apply the settings, click the Apply button near the bottom right hand corner.

  • Page 63: Display

    For a more information on the settings listed in this menu, refer to the table listed below. Parameter Description DVR Name In the DVR Name list, select the DVR that you want to back up the files to. Format Click Format to format the selected DVR. Click Browse, the Browse interface is displayed.

  • Page 64: View

    For more information on the settings provided in this menu, refer to the table provided below. Parameter Description Main Out Port Indicates the main screen port. Screen Time Title Select the Time Title check box, the current system time displays in each channel window in live view screen.

  • Page 65: View Cycle

    The view layout configuration can be set by clicking on the layout buttons in the bottom left-corner of the interface. For example, when you click on the icon, which is the 9-16 view layout, the live view layout will change immediately as such: The same concept will apply for the other layout icons listed in the menu.
  • Page 66 Below is an explanation of the fields on the Tour Setup settings screen: • Enable: This checkbox allows the user to enable the tour functionality. o An alternate way to enable or disable tour is by clicking on the navigation bar. •...
  • Page 67 From the interface, select the channels that you want to group with the established tour settings. Note: If you want to select more than one channel, in the Window Split list, do not select View1. When you have finished selecting the appropriate group order, click OK to complete the process. If you do not wish to proceed with the group function, click Back to exit the add group interface.

  • Page 68: Zero-Channel

    In the modify channel group interface, select the group order for your selected group and click OK to complete the process. If you do not want to proceed with the modification, click the Back button to exit the modify group interface.

  • Page 69: Audio

    Parameter Description Enable Enable zero-channel function. In the Compression list, select the video compression standard according to the Compression DVR capability. The default is H.264. Resolution In the Resolution list, select the video resolution. The default is 704×576 (D1). Select a value between 1 and 25 for PAL standard, and between 1 and 30 for Frame Rate (FPS) NTSC standard.

  • Page 70: File Manager

    Parameter Description In the Period box, enter the time. Select the check box to enable the Period settings. You can configure up to six periods. In the File Name list, select the audio file that you want to play for this File Name configured period.
  • Page 71 When the audio file has been imported successfully, you will see the file displayed in the file manager interface:...

  • Page 72: Management

    The imported audio files are automatically saved into the HDD, so you do not need to connect to the USB storage device to get the file next time. Click to play the audio file. Click to rename the audio file. Click to delete the audio file.

  • Page 73: Encode

    Parameter Description Channel In the Channel list, select the channel that you want to configure. In the Cable Type list, select the cable type that the camera uses. Cable Type Note: Not all models support this function. In the Period list, select a time period for the image settings. The image settings Period will be only used during the selected period.
  • Page 74 For more information on the settings listed in this menu, refer to the table provided below: Parameter Description In the Channel list, select the channel that you want to configure the settings Channel for. Enable the smart codec function. This function can reduce the video bit stream Smart Codec for non-important recorded video to maximize the storage space.
  • Page 75 Parameter Description In the Bit Rate list, select a value or enter a customized value to change the Bit Rate (Kb/S) image quality. The bigger the value is, the better the image will become. Video Enable the function for sub stream. Click More Setting, the More Setting interface is displayed.

  • Page 76: Overlay

    Parameter Description In the Manual Snap list, select how many snapshots you want to take each Manual Snap time. In the Channel list, select the channel that you want to configure the settings Channel for. In the Mode list, you can select Human Face, Event, or General as the event Mode type for which you want to take a snapshot.
  • Page 77 Parameter Description In the Channel list, select the channel that you want to configure the settings Channel for. Select the Time Display check box to display the system time on each channel Time Display window in the live view screen. In the Time Display list, select time display style.

  • Page 78: Ptz

    Parameter Description In the Channel list, select the channel that you want to configure the settings Channel for. Preview: Select the Preview check box to apply the configured covered block to the selected channel window in the live view screen. Record: Select the Record check box to apply the configured covered block to Preview the selected channel window during recording.
  • Page 79 Parameter Description In the Channel list, select the channel that you want to connect the PTZ camera to. Channel Local: Connect through RS485 port or coaxial cable. PTZ Type Remote: Connect through network by adding IP address of PTZ camera to the DVR. In the Control Mode list, select Serial or .
  • Page 80 Parameter Description Controls the movement speed. The bigger the value is, the faster the movement Speed will be. : Wide angle. Zoom : Long shot. : Zoom in. Focus : Zoom out. : Small. Iris : Large. PTZ movement Supports eight directions. Fast positioning button.
  • Page 81 Note: The functions with buttons that are greyed out will not be supported by the system. To return to live view screen right-click once on the interface. To exit the expanded PTZ control panel, click on the icon. For more information on the settings listed in the expanded PTZ control panel, refer to the table provided below.
  • Page 82 Configuring PTZ Tour The tour function allows for the use of multiple presets stringed together. To access the PTZ tour menu, navigate to the expanded control panel and click on the icon. On the PTZ interface provided, click on the Tour tab. To create and manage tours, follow the steps below: •...

  • Page 83: Calling Ptz Functions

    To create a pattern, click Begin, then use the PTZ controls to move the camera around. Once finished, click End to end and save the pattern. During the use of pattern mode, zoom/focus/iris cannot be modified. Configuring PTZ Borders The border function allows for constraining the area of movement for the cameras during any PTZ function. To access the PTZ border menu, navigate to the expanded control panel and click on the icon.

  • Page 84: Using Aux Button

    Calling Presets Using the expanded PTZ control panel, enter the value of the preset you wish to call in the No. box. Once you have entered this value, click on the icon to access the preset. To stop calling the preset, click on the icon to exit.

  • Page 85: Calling The Osd Menu

    In the Direct Aux list, select the option that corresponds to the applied protocol. ⚫ ⚫ In the Aux Num box, enter the number that corresponds to the AUX switch on the decoder. 6.1.7. Calling the OSD Menu Using the expanded PTZ control panel, click on the icon to access the Menu Operation interface.

  • Page 86: Channel Type

    6.1.8. Channel Type The channel type menu allows the user to configure specific channels types in the system. These channel types include both Analog and IP channels configurations. Configure the channels. Analog Channel: Select the transmission medium such as CVI, CVBS, and then follow the onscreen instructions to complete the settings.

  • Page 87: Network

    Note: Before continuing with the process, ensure to have an external USB storage device connected to the system. The storage device should contain the .bin file for the upgrade. To access the .bin, please visit amcrest.com/firmware and search for your DVR.
  • Page 88 Below is an explanation of the fields on the TCP/IP settings screen: • IP Version: This dropdown allows the user to select the IP version. The two options are IPV4 and IPV6. • MAC address: This field shows the DVR’s MAC address, which is unique to this DVR. This number is read-only and is used to access a local area network (LAN).

  • Page 89: Connection

    be the same or lower than the MTU of the gateway. This way, packets can be reduced, and the network transmission efficiency be enhanced. The following MTU values are for reference only. • 1500: Ethernet information packet maximum value and it is also the default value. It is the typical setup when there is no PPPoE or VPN.

  • Page 90: Pppoe

    To use AMCREST DDNS, go to http://www.quickddns.com and register for an account. If the account is inactive for a year, AMCREST DDNS may take back the domain name, but an email will be sent beforehand as a...

  • Page 91: Email

    Below is an explanation of the fields that can be configured on DDNS settings screen when set to AMCREST DDNS type. • Enable: This switch allows the user to enable DDNS on the DVR. • DDNS: Type: This dropdown box allows the user to select which DDNS service is being used on the DVR.
  • Page 92 For more information about the settings listed in this menu, refer to the table below: Parameter Description Enable Enable the email function. SMTP Server Enter the address of SMTP server of sender’s email account. Enter the port value of SMTP server. The default value setting is 25. You can Port enter the value according to your actual situation.

  • Page 93: Upnp

    After you have enabled the email settings for your DVR, click on the Test button to test the connection. If the email test fails, make sure your Email Account has 2-Step Verification turned off. Confirm your Internet settings on the DVR are configured correctly.
  • Page 94 Below is an explanation of the fields in the UPnP settings screen: • PAT: PAT stands for Port Address Translation, and it is something that the UPnP protocol handles. This checkbox allows the user to enable UPnP on the DVR. The settings in PAT table correspond to the UPnP PAT table on the router.

  • Page 95: Multicast

    Back button near the bottom right hand corner. To view a video on how to remotely access your DVR using UPnP, go to http://amcrest.com/videos and view the video titled “How to Gain Remote Access to Your DVR with Universal Plug and Play”.

  • Page 96: Register

    Well-known IPv6 multicast addresses Address Description ff02::1 All nodes on the local network segment ff02::2 All routers on the local network segment ff02::5 OSPFv3 All SPF routers ff02::6 OSPFv3 All DR routers ff02::8 IS-IS for IPv6 routers ff02::9 RIP routers ff02::a EIGRP routers ff02::d...

  • Page 97: P2P

    The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the DVR. The device uses an app called Amcrest View, and it is available on both iOS and Android. Below is a screenshot of the...
  • Page 98 The P2P screen allows you to add your DVR into your cell phone client. The cell phone app you should use for this process is Amcrest View Pro. You can access this cell phone app via the P2P menu directly by scanning the QR Code labeled Cell Phone Client, or via the Google Play or Apple Store.
  • Page 99 1. Access the Amcrest View Pro app from your mobile 2. From the Device Manager screen, you can click on either Add Device or the icon in the upper right- DVR and tap on the icon to display the main hand corner.

  • Page 100: Storage

    4. The app will then prompt you to scan the QR code for your DVR. In 5. Once the Device SN QR code has the P2P menu of the DVR, scan the QR code labeled Device SN in the been scanned, the app will direct you P2P screen to a login screen.

  • Page 101: Schedule

    For more information on the settings listed in this menu, refer to the table below. Parameter Description HDD Full Configure the settings for the situation when all the read/write discs are full, and there is no more free disc available. Select Stop Record to stop recording Select Overwrite to overwrite the recorded video files always from the earliest time.
  • Page 102 For more information on the settings listed in this menu, refer to the table below. Parameter Description Channel In the Channel list, select a channel to record the video. In the Pre-record list, enter the amount of time that you want to start the Pre-record recording in advance.
  • Page 103 General: A general recording means that the DVR captures all footage for the specified time period. These recordings are represented in green are typically tied to 24/7 recording. MD: An MD recording relates to motion detection. With this setting, the DVR only captures footage when a motion detection alarm is triggered.
  • Page 104 If you choose to set periods via the set Period menu, enter in the time frame for the period you want and select the event checkbox you wish to apply. There are total of six periods. If you wish to copy these settings and apply them to multiple days, you can do so in the Copy menu.
  • Page 105 For more information on the settings listed in this menu, refer to the table below. Parameter Description Channel In the Channel list, select a channel to record the video. In the Pre-record list, enter the amount of time that you want to start the Pre-record recording in advance.
  • Page 106 The system allows for the configuration of up to 6 different time periods. To define a period for the whole week, you can click on the icon next to All to apply the settings to all time periods. The icon for each day will then be switched to the icon which means all days have been linked to the applied settings.

  • Page 107: Hdd Manager

    When you have finished applying your schedule settings, be sure to click Apply to apply the settings to your DVR. To revert to default settings in this menu, click on Default. If you wish to apply these settings to multiple channels on your DVR, click on the Copy button and select which channels you would like to be configured.

  • Page 108: Hdd Detect

    This menu shows what hard drives are currently connected to the DVR and displays information about them. • DVR Name: This column shows the names of the connected hard disk drives (HDD). • Physical Position: This column shows the location of the board in relation to its connection. •...
  • Page 109 • Key Area Detect: Which scans files saved in the HDD. The detected bad files can be repaired by formatting the HDD. If there are no files present in the HDD, the system will not detect any bad files associated with your system.

  • Page 110: Hdd Estimate

    6.3.5. HDD Estimate The record estimate menu allows the user to calculate how long you can record video for on the HDD according to its capacity. This calculation can also be relevant to a known time of a recording period. To edit a specific channel’s settings in this menu, click on the icon listed in the Edit field.
  • Page 111 In this menu you can edit the resolution, frame rate, bit rate and record time, in hours, for the specific channel in the calculation. To copy these settings to other channels in the system, click on the Copy button to select the channels.

  • Page 112: Ftp

    Similarly, you can make calculations based on a known time. Click on the Known Time tab, and then enter the amount of time you would like to record for in the Time field. The time field will be calculated by days. Once you enter the desired time, the capacity calculate, in TBs, will be displayed in the Capacity field.

  • Page 113: System

    • File Length: This field allows the user to dictate how large upload files can be. • Image Upload Interval: This field allows the user to define, in seconds, how often images can be uploaded to the FTP server. • Channel: This field allows the user to pick a channel to set FTP settings for.

  • Page 114: Holiday

    Date&Time The next screen that appears will be the Date & Time settings screen. This is where you can set the date and time for your specific location. If you wish to utilize daylight savings time, toggle the DST toggle switch to the on position.

  • Page 115: Security

    Below is an explanation of the fields on the Holiday settings screen: • 1: This number indicates how many holidays are in the system. Each line item has a number to signify its place in the list. • Status: This toggle switch indicates the status of the holiday. •...
  • Page 116 For more information on the settings provided in this menu, refer to the table listed below: Parameter Description In the Type list, you can select Limits of network-whitelist, Limits of Type network-blacklist, or Update time-whitelist. Enable Enable the security settings. Start Address Enter a single IP address or a start IP address of a network segment.

  • Page 117: System Maintain

    Note: If you clear the Enable toggle switch, you can only use the security questions to reset the password for your DVR. Make sure you have set the security questions first before clearing the toggle switch. 6.4.3. System Maintain This screen is used to configure system maintenance settings for the DVR. Below is a screenshot of the System Maintain settings screen: Below is an explanation of the fields on the Auto Maintain settings screen:...

  • Page 118: Imp/Exp

    • Auto Reboot: This dropdown field allows the user to set a day of the week and time to automatically reboot the system to keep the system healthy. Note: Not all models will support this function. It is only supported on local configurations. To confirm settings, click the Apply button near the bottom right hand corner.

  • Page 119: Upgrade

    There are six different setting areas that can be reset to default settings: Camera settings, Event settings, Network settings, System settings, and Storage settings. All of these settings can be reset by the use of the Select All check box. The following settings are also reset with a factory reset: •...

  • Page 120: Account

    To begin, insert the USB storage DVR containing the firmware file into a USB on the DVR. Once inserted, navigate back to the upgrade menu and click on UPGRADE. The system upgrade interface will appear. From the file list, locate the correct firmware file and click on it to import the file into the Update File field. To initiate the upgrade process, click on the Start button.

  • Page 121: User

    • Each user name and user group name can only contain letters, numbers, underline marks, dashes, or dots. No empty spaces are allowed. • The maximum number of users is 64, and the maximum number of users that can be in one group is 20. •...
  • Page 122 Note: It is recommended to give the general user fewer rights than an administrative one. When a new user is created, a MAC address can be entered for the user. This can limit the user's ability to logon from another DVR. If left blank, the user can logon from any MAC address. There is a total of 98 rights that can be assigned to a user.

  • Page 123: Group

    By default, it is it is active to record 24/7. You can define the period, or schedule. • Define a period for a specified day of the week by clicking the half-hour clocks you wish to enable. • Define several days of the week by clicking the icon before each day.
  • Page 124 Below is an explanation of the fields on the User Group settings screen: • Number: This number indicates how many groups are in the system. Each line item has a number to signify its place in the list. • Group Name: This column indicates an account's username. •...

  • Page 125: Onvif User

    Note: • It is recommended to give the general user fewer rights than an administrative one. • There is a total of 98 rights that can be assigned to a user. 6.5.3. ONVIF User The DVR manufactured by other companies can be connected to the DVR via an ONVIF protocol. This is viable through an authorized ONVIF account.

  • Page 126: Info

    Below is an explanation of the fields on the User Group settings screen: • Number: This number indicates how many groups are in the system. Each line item has a number to signify its place in the list. • Group Name: This column indicates an account's username. •...

  • Page 127: Log

    6.6.2. Log This screen is used to keep a log of all activity on the DVR. Below is a screenshot of the Log screen:...

  • Page 128: Event

    The system lists the following information: • System Operation • Account Manager • Configuration Operation • Log Clear • Data Management • File Operation • Alarm Events • Reboot Type • Record Operation • S.M.A.R.T Info • User Login/Logged Out •...

  • Page 129: Network

    6.6.4. Network The network menu allows users the ability to view online users, network data transmission (load) details, and test network connectivity. Online User This tab allows the user to access and view online user’s information associated with the system. You can also block any user off the system for a certain period of time.
  • Page 130 To block an online user, click and then enter the time that you want to block this user. The maximum value you can set is 65535. The system detects every 5 seconds to check if there is any user added or deleted and update the user list timely. Network Load This tab allows the user to view and track network load and data transfer information associated with the system.
  • Page 131 To perform the procedure, connect a USB storage device to the DVR and click Fresh. The DVR will begin detecting the USB storage device and display its name in the Device Name box. Choose the route of the data that you want to back up, then in the Network Sniffer Packet Backup menu, click Browse.
  • Page 132 case of insufficient capacity, click the icon to delete unnecessary files. If you would like to create a new folder within the storage device, click the New Folder option. Click Apply to return to the to the network test interface. In the Network Test menu type the IP address of the address you would like to test in the Destination IP box and click Test.
  • Page 133 For more details on the information provided in this menu, refer to the provided below: Parameter Description Indicates the number of the currently connected HDD. ﹡means the current working HDD. Type Indicates HDD type. Total Space Indicates the total capacity of HDD. Free Space Indicates the usable capacity of HDD.
  • Page 134 Note: The number of channels listed in this screen will vary from DVR to DVR. This menu allows the user to view, in real-time, the data stream rate and resolution of each channel associated with the DVR.

  • Page 135: Web Operation

    7. Web Operation One of the main features of the Amcrest DVR is the ability to access the DVR and its features through the web. Whether you want to view the live feed from remote location, or you want the ability to display the live feed on multiple computers on your local network, the Amcrest DVR can accommodate all those needs.
  • Page 136 In the web user interface, enter the login credentials for your device. If this is the first time accessing the device, the username and password will both be admin. Click on Login. If this is the first-time logging into your device, you will be prompted to modify the password for your device. To modify the password, enter the new password you would like to use in the New Password field and confirm.

  • Page 137: Remote Web Access

    Click Run to download the plugin. The browser will then show the live feed of your connected device in the web user interface. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts...
  • Page 138 18. Once the main interface opens, click the plug icons next to each camera on the list on the left-hand side, and activate the main stream for each of them to enable the live feed. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts...

  • Page 139: Port Forwarding Remote Access Setup

    UPnP/DDNS Remote Access method did not work. To view a video on how to setup the for Port Forwarding remote access go to http://amcrest.com/videos and view the video titled “How to Gain Remote Access to Your DVR with Port Forwarding”.

  • Page 140: Web Access Interface

    26. Once the main interface opens, click the plug icons next to each camera on the list on the left-hand side, and activate the main stream for each of them to enable the live feed. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts...
  • Page 141 Follow the on-screen instructions and scan the QR code to receive the security code. Once you have received the security code, enter the code into the field label Security Code. Once you have successfully entered your security code, click on the Next button to continue. Note: Please use the security code delivered to your email within 24 hours.

  • Page 142: Main Menu

    Note: The new password must contain a minimum of 8 characters and a maximum of 32 characters. The password must also contain two types of letters, numbers, and special characters. These special characters will exclude, “, “”, “;”. “:” and “&”. 7.3.2.

  • Page 143: Faqs/Troubleshooting

    Description Icon Management: Includes configuration menu through which you can configure camera settings, network settings, storage settings, system settings, account settings, and view information. For more information on the settings listed in this option, refer to 6. Management; pg. 89. Date/Time Displays system date and time.
  • Page 144 Below are a few possible reasons why this may be occurring: • The input voltage is too low or is not stable. • There is an HDD malfunction, or something is wrong with the HDD cable. • The power button is damaged or malfunctioning. •...
  • Page 145 Below are a few possible reasons why this may be occurring: • The video quality setting is too low. • The DVR software has a read error. Restart the DVR to solve this problem. • The hard drive cable is damaged. •...
  • Page 146 13. Web Access isn't working. Below are a few possible reasons why this may be occurring: • Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows. • ActiveX controls have been disabled. • The PC is not using DirectX 8.1 or higher.
  • Page 147 To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 •...

  • Page 148: Fcc Statement

    FCC Statement 1. This DVR complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this DVR may not cause harmful interference, and (2) this DVR must accept any interference received, including interference that may cause undesired operation. 2.

  • Page 149: Appendix A: Toxic Or Hazardous Materials Or Elements

    All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. • If you have any questions or concerns, please contact us at support@amcrest.com, or call us at 888212-7538. Copyright © Amcrest 2018...

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