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7 Frequently Asked Questions
If any problems are encountered while using the phone, please refer to below FAQs. If the problems still exit, please
contact the Network Operator.
Q. "Enter PIN code" appears on the screen.
A. Enter the PIN code of your SIM card. Please contact your Network Provider immediately if you do not know the
code.
Q. "Enter PUK code" appears on the screen.
A. Your SIM card will be locked if you enter wrong PIN code for three times. To unlock your SIM card, you have to
enter PUK code. Enter the PUK code of your SIM card. Please contact your Network Provider immediately if you do
not know the code.
Q. "Insert SIM card" appears on the screen.
A. Make sure the SIM card is correctly installed. Check if the SIM card works properly in another device where
possible. SIM card may be defective or faulty. Please contact you Network Provider for a SIM swop if faulty.
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