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chain. If your ADA product works, your pedal chain most likely has a problem. If
you hear nothing, then their may be a problem with your individual unit. Please see
the FAQ on how to get an RA number.
2.
What do I do if my product is not working?
If your product is not working we STRONGLY suggest that you run a series of quick tests to
troubleshoot the unit (see above). They may sound very basic, but it can save you time in
getting your unit working and you back to playing. If you are an international (non‐USA)
customer, you must contact your local dealer and/or your national distributor for repair. If you
are in the USA and the unit truly does not work, email support@adaamps.com to get a Return
Authorization (RA) number from us.
3.
What do I do after receiving my RA number?
You will need to box your unit, write your Return Authorization (RA) number on the outside of
the shipping box in a large bold lettering, and send it to the address supplied with the RA you
received from us. You are responsible for shipping to and from ADA, so please track and insure
your parcels. ADA cannot be held responsible for parcels that are lost or damaged in the
shipping process. ADA cannot accept your shipment if there is no RA number written on the
outside of the box.
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