Customer Care; Preparing To Contact Customer Care - HP Compaq Series Getting Started

Customer Care

If you are unable to find the help you need by using the Help and
Support Center at Start > Help and Support, you may need to
contact Customer Care.

Preparing to contact Customer Care

For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select Start > Help and Support > My
Computer.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
Getting Started
DRAFT Revised: 8/26/05
File: Chap3.fm
PN: HP-403067-001
h p C O N F I D E N T I A L
Troubleshooting
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