Repair Assistance; Customer Care Centers - HP OmniBook XE Setup Manual

Commercial Online Services
CD-ROM Subscriptions
Service Parts Information
telephone assistance from our technical Customer Care Centers, or for receiving
drivers and software by mail.

Customer Care Centers

Software Distribution

Repair Assistance

You must contact one of the participating support providers mentioned
in item 3 of "Support Assistance" on page 58 or an HP Customer Care Center to
receive warranty service. The support provider will help qualify your unit for
warranty repair based on the warranty applicable to your unit and original purchase
date, and will provide you with repair processes in your area. Warranty service
includes the cost of shipping, handling, duties, taxes, freight, or fees to or from the
service location.
Contact one of the support providers listed in items 2 or 3 in the
Support Assistance table or an HP Service Center. The support provider will let you
know about repair charges and processes in your area.
Customer Care Centers
HP Customer Care Centers will assist you for free during the term of the warranty;
you are responsible only for the telephone charge. Refer also to the website
www.hp.com/cpso-support/guide/home.html.
Getting HP OmniBook Assistance
for information about how to contact HP for
Service and Support
Setup Guide 59