HP Compaq Series Getting Started page 4

Contents
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2-7
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Is the computer unable to start up? . . . . . . . . . . . . . . 3-2
Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3-3
Is software functioning abnormally? . . . . . . . . . . . . . 3-4
Is the computer unresponsive? . . . . . . . . . . . . . . . . . 3-5
Is the computer overheating?. . . . . . . . . . . . . . . . . . . 3-6
Is an external device not working? . . . . . . . . . . . . . . 3-7
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Preparing to contact Customer Care . . . . . . . . . . . . . 3-9
Contacting Customer Care by e-mail or telephone . 3-10
A Specifications
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Rated Input Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
B System recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Using Altiris Local Recovery (select models only) . . . . . B-1
Using System Restore points . . . . . . . . . . . . . . . . . . . . . . B-2
Creating a System Restore Point . . . . . . . . . . . . . . . . B-3
Restoring to a restore point . . . . . . . . . . . . . . . . . . . . B-3
Reinstalling applications . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Reinstalling applications from the hard drive . . . . . . B-4
Reinstalling applications from discs . . . . . . . . . . . . . B-4
Repairing the operating system . . . . . . . . . . . . . . . . . . . . B-5
Reinstalling the operating system . . . . . . . . . . . . . . . . . . B-6
Reinstalling device drivers and other software . . . . . . . . B-7
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h p C O N F I D E N T I A L
Getting Started