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Technical Support
Data Technical Support
For additional information and technical support for VZAccess Manager and Verizon wireless devices, you can visit
Verizon's Data Technical Support page at: http://www.verizonwireless.com/b2c/support/data.jsp.
Troubleshooting
V640
The following tips will help solve many common problems encountered while using the V640:
•
Make sure you are using the appropriate card in the correct geographic region: a
BroadbandAccess/NationalAccess card in the US. ,
•
Ensure that the wireless network's coverage extends to your current location.
•
Confirm that you have an up-to-date version of VZAccess Manager.
WWAN
When installing VZAccess Manager, it was not able to find the WWAN device
(For a 1xEV-DO/1XRTT/CDMA Express Card).
•
If using a WWAN (1xEV-DO/1XRTT/CDMA) Express Card, try removing it and reinserting it.
•
Identify any software that uses the serial port on your computer or other USB devices (such as Microsoft
Windows CE services, ActiveSync and Palm HotSync) and exit all of these programs. See Turning Sync
Applications On and Off.
•
Make sure that the auto-answer feature of any fax software you are using is disabled.
•
Check with your computer manufacturer to verify your serial port or USB port is enabled and properly
configured.
I get connected, but I can't get to any web sites.
•
If you are using VPN (Virtual Private Networking) you may require proxy settings on BroadbandAccess and
NationalAccess if you wish to access the Internet when connected to a corporate network through VPN. To
see if this is the case disconnect from your VPN and see if you can access the Internet directly. For
additional information see Turning Proxy Settings On and Off.
•
If you are using a PC provided by your employer it's possible they might be using Microsoft's Winsock Proxy
or a similar program that enforces Proxy settings without having to enter any proxy settings in your web
browser. If this is the case, you will only be able to access the Internet when using VPN. To access the
Internet directly you will have to disable the Winsock Proxy. Usually these applications have an icon in
Control Panel that allows turning them on and off. Check with your Network Administrator if you think this
might be the case.
I can receive e-mail but cannot send e-mail using my e-mail program.
Some Internet Service Providers require that you be connected through them to access their mail server to send e-
mail. See section on E-mail Options.
AUTHOR: ISMS: V640_UGcontent_rev1[B]
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