Troubleshooting - Philips 868 User Manual

Philips 868 User Guide

Troubleshooting

The phone does not switch on
Remove and reinstall the battery. Then charge the phone until the battery icon stopped
scrolling. Finally, unplug from the charger and try to switch on the mobile phone.
The display shows IMSI failure
Check that the SIM card is correctly inserted. If the problem persists, this can be related to
your subscription. Contact your operator.
The display shows INSERT YOUR SIM CARD
Check that the SIM card is correctly inserted. If the problem persists, your SIM card might be
damaged. Contact your operator.
The display shows SIM failure
Check that the SIM card is correctly inserted. If the problem persists, your SIM card may be
damaged. Contact your operator.
The phone is not charging
Make sure that you have correctly inserted the jack of the charger into the connector. If your
battery is completely flat, it might take several minutes of charging (up to 5 minutes in some
cases) before the charging icon is displayed on the screen.
During battery charging, the battery icon shows no bar and outline is flashing
Only charge the battery in an environment where the temperature does not go below
0°C (32°F) or above 50°C (113°F). In other cases please contact your phone supplier.
The display shows BLOCKED when you switch on
Somebody tried to use your phone but didn't know the PIN code nor the unblocking code
(PUK). Contact your service provider.
The symbols is not displayed
The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall
buildings) or you are outside the network coverage area. Try from another place and try to
reconnect to the network (especially when abroad) or contact your network operator for
assistance/information.
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