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Troubleshooting
If the solutions listed here do not solve your problem, contact your cable provider. Before
calling your service provider, try pressing the reboot button on the rear panel or unplugging
and plugging in the SBV5422 power cord. Resetting the SBV5422 may take 5 to 30 minutes.
SBV5422Front-Panel Lights and Error Conditions
If a telephone line is properly connected and the telephone line LED remains off, the line has
not been set up for service. Contact your service provider. For more information about the
LEDs, see
"SBV5422 Front Panel Overview"
Contact Us
If you need assistance while working with your SBV5422, contact your cable provider. For
more information about customer service, technical support, or warranty claims, see the
Regulatory, Safety, Software License, and Warranty Information card provided with the
SBV5422.
For information about Motorola consumer cable products, education, and support, visit
http://broadband.motorola.com/consumers/support.
Frequently Asked Questions
What is high-speed cable Internet access?
Q
A
Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is
extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.
What is Voice-over-Internet Protocol (VoIP)?
Q
A
VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service.
How fast is a SBV5422?
Q
A
A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem.
Network conditions, such as traffic volume and the speed of the sites you visit, can affect download speeds.
Can I still watch cable TV while using my SBV5422?
Q
A
Yes, your cable TV line can carry the TV signal while you surf the Internet and talk on the phone.
If I have a SBV5422, can I still use my old 28.8 Kbps or 56 Kbps modem?
Q
A
Yes! Although once you've experienced the speed of cable Internet access, you'll never again want to wait for
traditional dial-up services.
I have more than one computer. Do I need more than one SBV5422?
Q
A
No, not if your computers are connected on a network. The SBV5422 supports current Internet connection
sharing technologies to enable you to connect up to 31 computers to the Internet using a single SBV5422.
on page 2.
17 —
SBV5422 SURFboard Digital Voice Modem
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