Troubleshooting - Verity Medical NeuroTrac Continence Operation Manual

NeuroTrac Continence Operation Manual
®

Troubleshooting

If the programme cannot be changed - remove the battery cover and unlock
the unit by pressing the unlock button - see page 7 and 8.
If mA intensity cuts out and zero mA and symbol
is flashing on LCD screen:
1. The problem you are experiencing is most likely due to a poor connection of
the two stainless steel electrode plates on the shaft of the probe in your body. If
the probe is not fitting well or momentarily becomes disconnected, for example,
when you shift position, you will see the "0" mA symbol flashing on and off and
the current will have been cut off. Follow the tips below and try again mA button to
increase the intensity.
2. If the internal environment is dry, it may lead to reduced electrical conductivity.
Use a suitable, approved water based lubricant such as KY (don't use standard
creams or grease as the lubricant must be electrically conductive).
3. Try to contract the pelvic floor by lifting up the probe and increase mA at the
same time. This may re-establish the connection.
4. The body position which leads to lack of conductivity: The best position to
conduct electrical stimulation using the vaginal probe is to stand up. However, with
the shape of vaginal probes on the market, it is not ideal to stand up as the probe
may fall out. We recommend that the next best position is to sit down and lean back
slightly, or lie down.
5. If you think the probe itself is not working, wash it and hold it, using your first
finger and thumb (or elbow crook) to make a connection across the electrode plates.
Connect it to the stimulator as normal. Increase mA and, if the probe is functioning
correctly, you will feel the stimulation mildly tingling in your hand (or elbow
crook). This proves the unit works when the connection is established, try again the
above instructions. If you don't feel any tingling in your hand, try another lead wire
to compare (see next point), or try with a different probe (malfunctioning probe?).
6. Broken lead wire. Check if the dual conductor lead wire cable is broken, or it
might be bent or pulled out too much exposing pins, etc. This can results in no
conductivity, please try another cable. To check if the cable is good, disconnect
the probe and cross the red and black metal pins of a lead wire, hold them firmly
crossed with your fingers. Increase mA on the unit. If the cable conducts the
electricity, the mA will go above 10 mA and you will feel a mild tingling sensation
in your fingers which are holding the crossed pins. If you feel a mild electrical
current in your fingers when the unit stimulates above 10mA, this proves the unit
and lead wire are not causing the mA intensity cut-off. Now, check with the probe:
follow point 5 from above.
You may need to obtain another lead wire or /and a probe, please contact your
distributor. It is a good idea to have some spare wires and probes for one user.
17