Randell 40000 Series Owner's Manual page 6

Randell Manufacturing, Inc.
Parts Warranty
Randell warrants all component parts of manufactured new equipment to be
free of defects in material or workmanship, and that the equipment meets
or exceeds reasonable industry standards of performance for a period of
one year from the date of shipment from any Randell factory, assembly
plant or warehouse facility.
Note: Warranties are effective from date of shipment, with a
thirty day window to allow for shipment, installation and set up.
In the event equipment was shipped to a site other than the final
installation site, Randell will warranty for a period of three
months following installation, with proof of starting date, up to a
maximum of eighteen months from date of purchase.
Component parts warranty does not cover glass breakage or gasket
replacement. Randell covers all shipping cost related to component part
warranty sent at regular ground rates (UPS, USPS). Freight or postage
incurred for any express or specialty methods of shipping is the
responsibility of the customer.
Labor Coverage
In the unlikely event a Randell manufactured unit fails due to defects in
materials or workmanship within the first ninety days, Randell agrees to
pay reasonable labor incurred. During the first ninety days work
authorizations are not required for in warranty repairs. However, repair
times are limited to certain flex rate schedules and hours will be
deducted from service invoices if they exceed allowed times without prior
approval and a work authorization number. Warranties are effective from
date of shipment, with a 30 day window to allow for shipment, installation
and setup. Where equipment is shipped to any site other than final
installation Randell will honor the labor warranty for a period of ninety
days following installation with proof of starting date, up to a maximum
of nine months from date of purchase. Travel time is limited to one hour
each direction or two hours per invoice. Any travel time exceeding two
hours will be the responsibility of the customer.
Note: Temperature adjustments are not covered under warranty, due
to the wide range of ambient conditions.
Warranty Policies
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