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Clearing jams guide Page 1 of 10 Clearing jams guide Use this guide to help you clear all jams. Identifying the media path The following illustration shows the path that media travels through the printer. The path varies depending on the input source (tray 1 or tray 2) and if you use the optional duplex unit.
Clearing jams guide Page 2 of 10 Accessing jam areas Open doors and covers, and remove trays to access jam areas. The illustration shows the location of sources and possible jam areas. Duplex rear door Rear door Standard tray (Tray 1) 530-sheet tray (Tray 2) Use the following table to locate instructions for a particular jam;...
Clearing jams guide Page 3 of 10 201 Paper Jam Open Rear Door A 201 Paper Jam message indicates the media is jammed behind the rear door. Push the rear door release latch. Gently lower the rear door.
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Clearing jams guide Page 4 of 10 Pull the fuser pressure release levers to release tension on the media. Grasp each side of the jammed media. Pull it to the rear of the printer and then out. Fuser pressure release lever Fuser pressure release...
Clearing jams guide Page 5 of 10 202 Paper Jam Open Rear Door A 202 Paper Jam message indicates the media is jammed behind the rear door above the fuser. Push the rear door release latch and gently lower the rear door. See the illustrations on page 3. Pull the fuser pressure release levers to release tension on the media.
Clearing jams guide Page 6 of 10 230 Paper Jam Duplex Door A 230 Paper Jam message indicates the media is jammed between the duplex redrive and the duplex door. Pull up on the duplex rear door latch. Gently lower the duplex rear door. Grasp the jammed media.
Clearing jams guide Page 7 of 10 231 Paper Jam Duplex Door A 231 Paper Jam message indicates the media is jammed behind the duplex redrive. Pull up on the duplex rear door latch. Gently lower the duplex rear door. Pull the duplex redrive down.
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Clearing jams guide Page 8 of 10 Grasp the jammed media. Pull it straight up and out. Close the duplex redrive. Close the duplex rear door.
Clearing jams guide Page 9 of 10 241 Paper Jam Check Tray 1 A 241 Paper Jam message indicates the media is jammed in tray 1. Tray 1 could be the 250-sheet letter size tray or the optional 250-sheet legal size tray. Pull the tray out.
Clearing jams guide Page 10 of 10 242 Paper Jam Check Tray 2 A 242 Paper Jam message indicates the media is jammed in the optional 530-sheet tray (tray 2). Pull the tray out. Remove the tray completely. • For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out. •...