Trouble Shooting - Verity Medical NeuroTrac Simplex Operation Manual

Trouble Shooting

If you experience problems with EMG readings we recommend you make the
following checks.
1. The EMG biofeedback reading becomes unstable, when the reference
REF wire is not used (read on page 8).
2. Check the lead wires for splits or breaks in the wire or at the end,
where the connectors are attached to the wire. Try another lead wire.
3. Check the electrodes. Try another pair of skin surface electrodes or
another probe. Inferior surface electrodes may cause incorrect readings,
we recommend you always use quality electrodes for EMG
measurement.
4. If you are using a laptop computer and experience interference when
using the charger, switch the charger off, if you still experience
interference move to another area.
5. If you are using Vaginal or Rectal probes we recommend the patient
uses conductive Gel as recommended by the Physiotherapist or
Doctor.
6. Some patients vaginal aperture may be too large for some internal
probes, causing intermittent contact with the walls of the pelvic
muscle. In such cases one should try another larger electrode.
Other possible issues:
1. PC Software connection: Make sure your unit has DON - data ON
in settings (see page 15). When DON is enabled, the unit enables the
BlueTooth connection. In few minutes of no connection, the unit disables
the connection to save battery. Please power off Simplex then power back
on again to enable the BlueTooth, so you can connect to the PC Software.
For more PC Software troubleshooting, or to get the most up to date
version, review the licence options, etc., please visit: www.neurotrac.
emgsoft.info.
2. If the SET or Concealed button is not working, it is possible that the
function you require will work after you press and hold this button for 5
seconds. Please read on page 7 how these buttons are operated.
NeuroTrac Simplex - Operation Manual
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