Vehicle Remote Closing; Stolen Vehicle Recovery Service; Vehicle Health Check - Mercedes-Benz GLA 250 2019 Operator's Manual

Features
266
USA only: alternatively, the vehicle can be
opened via:
the Internet, under the "Owners Online" sec-
R
tion
telephone applications (e.g. for iPhone
R
®
Android )
To do this, you will need your identification
number and password.
i
Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.

Vehicle remote closing

The vehicle valet locking feature can be used
when you have forgotten to lock the vehicle
and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately locked
remotely up to four days after the ignition was
last switched off. After this time, valet locking
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be locked
remotely.
Contact the following service hotlines:
X
USA: Mercedes-Benz Customer Assis-
R
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Remotely Remotely message will appear on the multi-
function display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online" sec-
R
tion
telephone applications (e.g. for iPhone
R
®
Android )
To do this, you will need your identification
number and password.
i
The vehicle valet locking feature is availa-
ble when the relevant mobile phone network
is available and data connection is possible.

Stolen vehicle recovery service

If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
®
,
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i
for longer than 30 seconds, Mercedes me
connect automatically notifies the
Mercedes-Benz Customer Assistance Cen-
ter.

Vehicle Health Check

With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest Mercedes-Benz Service Center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
Doors Locked Doors Locked
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the
tance Connected tance Connected
system display. If the vehicle remote malfunc-
tion diagnosis can be started, the
for vehicle diagnosis received. for vehicle diagnosis received.
Start vehicle diagnosis? Start vehicle diagnosis?
®
,
appears in the display.
Confirm the message with
X
When the
X
start ignition start ignition
the SmartKey to position 2 in the ignition
lock (
When the
X
tions received by phone and move tions received by phone and move
your vehicle to a safe position your vehicle to a safe position
If the anti-theft alarm system is activated
Roadside Assis‐ Roadside Assis‐
message on the multimedia
Vehicle diagnosis: Please Vehicle diagnosis: Please
message appears, turn
page 125).
Y
Please follow the instruc‐ Please follow the instruc‐
Request Request
message
Yes. Yes
mes-