Mercedes-Benz C-Class Coupe 2019 Operator's Manual page 311

at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
The emergency call can be made automatically
( page 309) or manually (
/
Only make emergency calls if you or others are
in need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
Displays in the media display:
SOS READY: eCall available
SOS NOT READY: the ignition is not on or eCall
is not available.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of eCall system at: http://
www.mercedes-benz.com/connect_ecall.
% If there is a malfunction in the emergency
call system (e.g. a malfunction with the
speaker, microphone, airbag, SOS button), a
corresponding message appears in the mul‐
tifunction display of the instrument cluster.
Triggering an automatic emergency call
Requirements
page 309).
/
The ignition is switched on.
R
The starter battery is sufficiently charged.
R
If restraint systems such as airbags or Emer‐
gency Tensioning Devices have been activated
after an accident, the Mercedes-Benz emer‐
gency call system may automatically initiate an
emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Multimedia system 309
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
Triggering a manual emergency call
Press and hold the SOS button in the over‐
#
head control panel for at least one second.