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Troubleshooting
Q.
Main power wouldn't be turned on. What should I do?
A.
Make sure the battery is inserted in correct direction. Or the battery must be low. Replace with the new
battery.
Q.
Paring can't be done. A keyboard wouldn't be displayed on Bluetooth device search screen. What should I
do?
A.
Make sure main power on a keyboard is turned on. Make sure the battery is inserted in correct direction.
The battery must be low. Replace with the new battery. Press on paring button on a keyboard. Make sure
paring LED is blinking when you are in use of Bluetooth receive adaptor and action works properly when
you are in use of Bluetooth function installed in a PC. Make sure the setting is set to ON.
Q.
I feel there is a difference in feelings between bigger keys and smaller keys.
A.
for bigger keys, it is a specification and we load stabilizer for bigger keys to be able to do up-and-down
movement by pressing any area on bigger keys.
Q.
I can't select OS nor operate BIOS connecting by Bluetooth right after turning on a main power.
A.
Parameter of pass key will be registered inside of the adaptor on Bluetooth 2.1 corresponds to an adaptor
after paring settings. Some models have function to be able to operate before turning on OS or on BIOS
screen or on OS selection screen. A Bluetooth adaptor without this function, you can't operate before
starting up your PC. When you are in need, operate by connecting USB or PS/2. This relates to a function
of an adaptor. Please inquire any questions to manufacturer support in regard to this.
Q.
I can't operate under safe mode.
A.
You can't operate during safe mode.
Q.
I can't operate a keyboard after taking out and putting in a Bluetooth adaptor.
A.
After re-connecting a Bluetooth adaptor, it will automatically start making connection by pressing any key
on a keyboard.
Q.
I can't back in from sleep stand-by mode.
A.
while having a Bluetooth connection, you may not be able to come back in from sleep mode due to the
specifications of a Bluetooth. Unlock and release from sleep stand-by mode in advance.
Q.
Can I use it for other Windows OS versions?
A.
A Bluetooth adaptor would function only on Windows7, Windows Vista and after Windows XP SP2
versions. It does not compatible with other Windows versions.
Q.
When I make a connection of a Bluetooth, a keyboard operating error pops up sometimes.
A.
Signal transmitted and received range would differ depending on the environment you are in. It would not
work properly when a device such as microwaves, wireless network device or cordless phones that
generate radio wave interference are around a keyboard
Q.
Typing wouldn't work out properly.
A.
Try uninstalling previous software of a keyboard. It could interfere performance.
Q.
Sometimes it doesn't respond or symptom like chattering is occurring.
A.
If there are some wireless devices that require same frequency around a keyboard, it would mixed up and
be disconnected depending on the environment. We recommend uninstalling a certain software or driver
and installing standard OS software or driver.
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