Coverage Period; Getting Service - Dometic 489516P series Installation & Operating Instruction

OWNER'S LIMITED WARRANTY
17. Display heads with water damage.
18. Dirty Condensers and/or Evaporators.
19. Failures due to improper winterization.
20. Unit damage as a result of improper return packaging.
21. Replacement of freon with substitute without authorization from factory.
22. Environmental and/or Recovery Fees.
23. Welding and Nitrogen Fees.
24. Travel costs are included in the hourly labor allowances and should not be billed as a separate item without preapproval
from the factory.
Installation and application of Dometic components is not warranted by Dometic, because Dometic has no control or
authority over the selection, location, application, or installation of these components.
C. C P
OVERAGE ERIOD
What is the period of coverage?
(See Limited Warranty Periods at the end of this book).
All Dometic components bear a data plate on which there are model and serial numbers. The serial number is date coded. To
determine whether or not any Dometic component is in warranty, proceed as follows:
1. Determine the manufacture date of the component from the serial number on the data plate. If you are not familiar with the
date code, write or call the Dometic Customer Service Department to obtain the manufacture date. The hours of the Cus-
tomer Service Department are 8:00 a.m. - 5:00 p.m. (USA, Eastern Standard Time Zone) Monday through Friday excluding
holidays.
2. It is possible that there might exist a considerable time lag between the date a component is manufactured and the date it
is put in service. In such instances, the date of manufacture could indicate that the item is out of warranty. However, based
on the date the equipment is first put in service, the item may still be covered by the Dometic warranty as described in
Section A. For proof of date put in service, Dometic will require a copy of the bill of sale of the Dometic equipment from the
installer or new boat dealer to the original owner.
D. G S
ETTING ERVICE
How do you get service?
Please read the following Warranty Procedure:
If the failure of a Dometic component is determined to be covered under the Dometic warranty and the time in service is determined
to be within the warranty time limit, the owner has the following three options:
1. Preferred option: Have a Dometic authorized Servicing Dealer, perform the work needed. The customer needs to call
Dometic Customer Service Department for a recommendation as to the closest dealer. If the customer already knows an
authorized servicing dealer, the dealer should be contacted directly.
2. Second option: If the customer contacts Dometic Service Department for a Servicing Dealer and Dometic has no one in that
particular area, Dometic will authorize the use of a local service company and Dometic will work with the local company to
assist in any way possible.
3. Third option: The customer may send his equipment back to the factory to have the repair work done. Dometic will make
every effort to return the equipment to the customer within a three week time period. If the claim represents a legitimate
warranty problem, Dometic will pay the freight both ways. Dometic prefers option one first, option two second, and option
three only if one and two are not available.
The customer may contact the Dometic Service Department at 954-973-2477 Monday through Friday, 8:00 a.m. - 5:00 p.m. East-
ern Time. After hours (evening and weekends) technical support is offered through Dometic's 24/7 Hotline at 888-440-4494.
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