Ection Iii - Coverage Eriod; Ection Iv - Getting Ervice - Dometic EnviroComfort ECD Installation Manual

Section III - Coverage Period
S III - C
ECTION
What is the period of coverage?
(See Limited Warranty Periods at the end of this book).
All Dometic components bear a data plate on which there are model and serial numbers. The serial number is date coded. To
determine whether or not any Dometic component is in warranty, proceed as follows:
1. Determine the manufacture date of the component from the serial number on the data plate. If you are not familiar with
the date code, write or call the Dometic Customer Service Department to obtain the manufacture date. The hours of
the Customer Service Department are 8:00 a.m. - 5:00 p.m. (USA, Eastern Standard Time Zone) Monday through
Friday excluding holidays.
2. It is possible that there might exist a considerable time lag between the date a component is manufactured and the
date it is put in service. In such instances, the date of manufacture could indicate that the item is out of warranty.
However, based on the date the equipment is first put in service, the item may still be covered by the Dometic warranty
as described in Section I. For proof of date put in service, Dometic will require a copy of the bill of sale of the Dometic
equipment from the installer or new boat dealer to the original owner.
S IV - G
ECTION
How do you get service?
Please read the following Warranty Procedure:
If the failure of a Dometic component is determined to be covered under the Dometic warranty and the time in service is
determined to be within the warranty time limit, the owner has the following three options:
1. Preferred option: Have a Dometic authorized Servicing Dealer, perform the work needed. The customer needs to call
Dometic Customer Service Department for a recommendation as to the closest dealer. If the customer already knows
an authorized servicing dealer, the dealer should be contacted directly.
2. Second option: If the customer contacts Dometic Service Department for a Servicing Dealer and Dometic has no one
in that particular area, Dometic will authorize the use of a local service company and Dometic will work with the local
company to assist in any way possible.
3. Third option: The customer may send his equipment back to the factory to have the repair work done. Dometic will
make every effort to return the equipment to the customer within a three week time period. If the claim represents a
legitimate warranty problem, Dometic will pay the freight both ways. Dometic prefers option one first, option two
second, and option three only if one and two are not available.
The customer may contact the Dometic Service Department at (954) 973-2477 Monday through Friday, 8:00am - 5:00pm
Eastern Time.
After hours (evenings and weekends) technical support is offered through Dometic's 24/7 Hotline at (888) 440-4494.
20
P
OVERAGE ERIOD
S
ETTING ERVICE
EnviroComfort Installation Manual
L-2657 ENGLISH