Cashmaster One Pro User Manual
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Cashmaster One Pro User Manual

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Summary of Contents for Cashmaster One Pro

  • Page 1 User Guide...
  • Page 3 They are used only for explanation, without intent to infringe. Intended purpose This document is provided for Cashmaster One users and describes how to get the most from their Cashmaster One product. Safety and using the counter The counter must be used on a stable and level surface.
  • Page 4 Any modifications made to this device that are not approved by Cashmaster International Ltd may void the authority granted to the user by the FCC to operate this equipment.

  • Page 6: Table Of Contents

    Contents 1 Product information 1.1 Variants 1.2 Connections 1.3 Power 2 Getting started 2.1 Package contents 2.2 Install the hod 2.3 Install the optional printer 2.4 Connect the power adaptor 2.5 Power up 3 Interface 3.1 Count screen 3.2 Quick Action Menu 3.3 Power Key Menu 4 Operations 4.1 Counting...
  • Page 7 5.5 Miscellaneous 6 Specifications 6.1 Regulatory and approvals 6.2 Counter specifications 6.3 Printer specifications 7 Global support 10503C...

  • Page 8: Product Information

    Product information The Cashmaster One product range counts bills, coins and coupons in any configured currency, and can help streamline cash-handling business processes. The Cashmaster One counters are count-by-weight devices operated via a robust colour touch-screen display. All Cashmaster One counters are compatible with the Cashmaster Printer One.
  • Page 9 Cashmaster One - User Guide 1 Product information 1.1.1 Cashmaster One Pro The Cashmaster One Pro accurately counts loose and strapped cash, and is ideal for small businesses with one till. The Cashmaster One Pro has the following features: •...
  • Page 10 With multiple count mode capabilities, the Cashmaster One Plus is ideal for small to medium-sized businesses with multiple tills. The Cashmaster One Plus has the following features: •...
  • Page 11 1.1.3 Cashmaster One Max The Cashmaster One Max offers advanced functionality, including multi-till memory and built-in Ethernet. With extended features and customisation options, the Cashmaster One Max is ideal for larger organizations, or businesses which have demanding processes and complex operational requirements.
  • Page 12 The optional Cashmaster Printer One can integrate with any of the three counters in the Cashmaster One range. It easily and neatly fits into the base of the counter. With intelligent autostart, as soon as the printer is installed it is ready for use - no setup is required.

  • Page 13: Connections

    Power is provided using the 12V DC power adaptor. Only use a Cashmaster-supplied power adaptor with your Cashmaster One product. Using a non-Cashmaster power adaptor may result in damage to the product and will invalidate your warranty. No user serviceable parts inside. Do not dissassemble - risk of electric shock.
  • Page 14 30°C/86°F. A fully-charged battery lasts for up to 8 hours with normal use. The Cashmaster One scale will operate as normal if the unit is connected to the mains power, even if the battery is flat. 1.3.2 Printer Battery The Cashmaster One printer battery will automatically charge when installed in the scale and the scale is connected to the mains power.

  • Page 15: Getting Started

    Getting started This section describes the initial steps required to start using the Cashmaster One counter. 10503C...

  • Page 16: Package Contents

    Cashmaster One - User Guide 2 Getting started Package contents 10503C...
  • Page 17 Cashmaster One - User Guide 2 Getting started 2.1.1 Package contents list Standard Items Description Item Cashmaster One Base plate cover Power adaptor Optional Items Item Description Scoop Cashmaster One scale battery Cashmaster Printer One with battery Paper roll 10503C...

  • Page 18: Install The Hod

    2. Insert the hod into the counter and gently twist and push down until it clicks into position. Install the optional printer The Cashmaster Printer One can be integrated into the base of all Cashmaster One counters. 1. Carefully turn over the counter.
  • Page 19 Cashmaster One - User Guide 2 Getting started 3. Carefully insert the two holding tabs on the printer into the base of the counter. 4. Lift the printer up and into the base of the counter. 5. Push the printer into the counter until you hear the click of the printer’s retaining tabs.

  • Page 20: Connect The Power Adaptor

    2. Insert the power adaptor plug into the counter power adaptor port. 3. Please ensure the scale is charged for a minimum of 6 hours before use. The Cashmaster One counter is designed for portable use and has an eight-hour battery life. 10503C...

  • Page 21: Power Up

    Cashmaster One - User Guide 2 Getting started Power up Press the power button to start the Cashmaster One counter. 10503C...

  • Page 22: Interface

    When the counter is powered up, a start-up screen is briefly shown followed by the Home screen for the variant of your counter. Please note that the Cashmaster One Pro will go straight to the count screen.

  • Page 23: Count Screen

    • to get Customer Service contact information. Count screen Each variant has one or more Count screens containing additional controls and information for the counting workflow. Figure 2 - Cashmaster One Plus/Max Count screen Item Description Selected currency Media type...
  • Page 24 Cashmaster One - User Guide 3 Interface • to toggle information highlighting the Count screen user interface. Selecting a highlighted area displays additional information. Status bar icon Description Workflow auto-add Workflow auto-advance Cashmaster Printer One is installed Network USB device mode...
  • Page 25 Cashmaster One - User Guide 3 Interface Description Count and settings icon Single till count mode(s) Multi-till count mode(s) Count settings System settings Media icon Description Loose coins - scoop as coin container Loose coins - weighable till cups as...
  • Page 26 Cashmaster One - User Guide 3 Interface Media icon Description Bags of coins Manual entry - Keypad entry for non- physical cash items, such as debit and credit card values. Loose bills and tokens Add lists - keypad entry for itemised cash items such as checks or vouchers.
  • Page 27 Cashmaster One - User Guide 3 Interface Description Denomination icon Bills, for example, $1, $10, $50. Coupons Checks Cards Coins, for example, 1c, 10c. Notification icon Description Counter error Changes made 10503C...

  • Page 28: Quick Action Menu

    Cashmaster One - User Guide 3 Interface Quick Action Menu The Quick Action Menu allows you to access functions quickly such as Auto Advance, Auto Add, and access the float/start bank settings. Please note that the functions in the Quick Start Menu will vary depending on your software configuration.

  • Page 29: Power Key Menu

    Cashmaster One - User Guide 3 Interface Power Key Menu Tap the Power Key at any time to display a pop-up menu screen. Figure 4 - Power Key Menu screen Description Power key menu icon Power off - Tap to power off the device.

  • Page 30: Operations

    A running total is kept at all times. A cash-count workflow typically begins with counting loose coins. Therefore, at the beginning of a count, the Cashmaster One device may request an empty coin container such as the Cashmaster scoop or an empty, weighable till cup from your cash drawer.
  • Page 31 For more information, see Section 3.3 Power Key Menu. 4.1.1 Count modes A cash count is the process of counting cash using a Cashmaster One device. The Cashmaster One Plus and Max models allow you to configure multiple ‘cash count modes’. A count mode is comprised of the following configurable settings: •...
  • Page 32 Cashmaster One - User Guide 4 Operations Action Description Loose coins (Cups) Coin rolls Loose bills Manual entries 4.1.2 Cash-count workflow Action Description From the Home screen, tap the required count type. (Single Count / Multi Count). Place the empty coin container on the counter hod. The counter adjusts for the Tare weight of the coin container.
  • Page 33 Cashmaster One - User Guide 4 Operations Action Description Fill the coin container with the requested media and place on the counter hod. The counter workspace updates with the counted media. Remove the coin container. If auto-advance is enabled, the workflow automatically moves onto the next media type to be counted.

  • Page 34: System Settings

    Cashmaster One - User Guide 4 Operations Bills are counted in ‘slices’ of up to 30 bills at a time. If too many bills are added, or if the counter cannot determine the quantity of bills on the hod, the counter prompts you to remove a few bills at a time until it can successfully count the slice.
  • Page 35 Cashmaster One - User Guide 4 Operations Description Purpose Setting Display status information about the About hardware and software installed in the counter and printer (if connected). To update counter & printer System update software, from an installed USB flash drive.

  • Page 36: Editing The Counter Workflow

    Cashmaster One - User Guide 4 Operations Setting Purpose Description Set or adjust advanced network/ Network connectivity settings for the device, such as baud rate or ethernet network parameters (Cashmaster One Max only). Restores the device settings back to factory default values. The options are...

  • Page 37: Stored Counts (Max Only)

    Select ‘Grand Totals’ to get totals of stored counts (Max Only). Changing the printer roll When the paper from the Cashmaster Printer One begins to show a red stripe, the printer roll is nearly empty and must be changed. 10503C...
  • Page 38 Cashmaster One - User Guide 4 Operations 1. Remove the Cashmaster Printer One from the counter. For more information, see Section 2.3 “Install the optional printer” on page 18 2. Press the release lever to the left of the print head.

  • Page 39: Removing The Hod

    Cashmaster One - User Guide 4 Operations Removing the hod To provide accurate count results, the hod must be kept clean. Remove the hod before cleaning it. For more information, see "Care and maintenance" on page 40 If the hod is damaged it must be replaced.

  • Page 40: Care And Maintenance

    Cashmaster One - User Guide 4 Operations Care and maintenance Ensure that the power is switched off when cleaning the Cashmaster One counter. Clean the counter with a dry cloth only. Do not use any cleaning products or damp material.

  • Page 41: Troubleshooting

    Troubleshooting This section provides troubleshooting information to resolve common issues. Bills Mode Message Description Scale has lost its Your counter has drifted from its factory- Loose zero point calibrated zero weight, usually due to a bill draft or vibration. counting Ensure the hod is empty and press the power on/off button once.

  • Page 42: Coins

    Cashmaster One - User Guide 5 Troubleshooting Coins Mode Message Description Too much Cashmaster One supports up to 1.5kg. weight on Remove some of the coins. scale Suspect The measured weight of the item currently on the Packaged bills or scale does not fall within the expected range for the current media type.

  • Page 43: Bill Learning

    Bill weights vary slightly depending on age and usage, and this may cause occasional ‘Too many, remove some’ alerts. All Cashmaster products include patented bill learning algorithms and can be trained with current bill weights to improve the ‘slice limit’. This reduces the chance of a ‘Too many, remove some’...
  • Page 44 The hod may not be fitted correctly. Ensure the hod is fitted minimum correctly and has clicked into place. weight If you continue to experience problems, please contact the Cashmaster helpline. The contact information for your local office can be found on page 47. 10503C...

  • Page 45: Specifications

    Specifications This section details the specifications of the Cashmaster One counter. Regulatory and approvals • Electromagnetic Compatibility (EMC) Directive 2014/30/EU • Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU RoHS 2 • Waste Electrical & Electronic Equipment (WEEE) Directive 2012/19/EU Counter specifications...

  • Page 46: Printer Specifications

    6 Specifications Average battery 6 hours charging time For best results, charge at between 10°C/50°F and 30°C/86°F Printer specifications The Cashmaster Printer One has the following technical specifications: Weight 0.34kg (Including battery) Dimensions 116 x 134 x 66mm Power supply...

  • Page 47: Global Support

    Global support • North America t: +1 877 227 4627 e: servicesusa@cashmaster.com • Hong Kong and Asia t: +852 2157 9363 e: enquiriesasia@cashmaster.com • Germany t: +49 (0) 2463 999 339 e: germany@cashmaster.com • UK and all other customers t: +44 (0) 1383 410 121 e: support@cashmaster.com...
  • Page 48 10503C...

This manual is also suitable for:

One plusOne maxPrinter one

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