Troubleshooting - iConnectivity iConnectMIDI2+ Owner's Manual

Troubleshooting

No indicator lights
Typically, data flowing through iConnectMIDI
to flash. If, however, there are no lights flashing at the port where you expect a device to
be active with data, then this is an indication of one or more of the following causes:
1. detached cable
2. non-responding application
3. broken cable
Checking for any of these potential sources may resolve the issue.
Application not responding
An application (on iOS, Mac, or PC) may become unresponsive under heavy use, from
unusual hardware configurations, or from frequent connection/disconnection of devices.
Depending on the application's ability to recover from such scenarios, it may not be able
to remain stable. If the application becomes unstable, try performing a complete
shutdown of the application.
In iOS, application shutdown is achieved by single-clicking on the Home button,
returning you to the application icons display. Then double-click on the Home button to
bring up the running applications list. Touch and hold the application that you want to
shut down until a delete symbol is superimposed on the application's icon; touch the
delete button and the application will disappear, indicating full removal of the application
from runtime memory. Restart the application. Ensure that the indicator light
corresponding to the host port where the iOS device is connected shows a few short
flashes, indicating that the application has properly initialized MIDI functionality, before
trying to play your connected instruments.
Should an application need to be shutdown in Mac OS or Windows, use the usual
application shutdown methods to terminate the application, and then restart the
application.
No audio from iOS device's speaker, earphones, and/or microphones
When the iConnectMIDI
input and output. This will always deactivate the built-in speaker and (depending on the
app) usually the built-in mic, and often the headphones and/or headset mic when you
have a headset plugged into the iOS device's 1/8" TRRS "headset" jack.
You can disable Audio passThru™ in the iConfig software's Audio Information screen,
leaving iConnectMIDI
workaround is to connect the mic to the computer on the other end of the USB cable
connected to Device jack 2 and route it to the iOS device by way of, for example, a
record-enabled track in your DAW software. Similarly, you should be able to connect
2+
is connected, the iOS device automatically uses it for audio
2+ active. If you need live input to the iOS device, the best
2+
will cause the respective indicator lights
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