Inseego AT&T MiFi 8000 User Manual
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Inseego AT&T MiFi 8000 User Manual

4g lte wireless mobile hotspot
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USER GUIDE
AT&T MiFi 8000
4G LTE Wireless Mobile Hotspot

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Summary of Contents for Inseego AT&T MiFi 8000

  • Page 1 USER GUIDE AT&T MiFi 8000 4G LTE Wireless Mobile Hotspot...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.

  • Page 3: Table Of Contents

    Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview.
  • Page 4 Primary Network Tab..............26 Guest Network Tab .

  • Page 5: Overview

    Overview Overview About Your MiFi 8000 Power Management...

  • Page 6: Package Contents

    With the MiFi 8000 you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Inseego’s 3G*.

  • Page 7: About Mifi 8000'S Internet Connection

    Caring for Your MiFi 8000 Like any electronic device, the MiFi 8000 must be handled with care to ensure reliable operation. Inseego Corp recommends the following guidelines: • Protect the MiFi 8000 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the MiFi 8000; they might cause the MiFi 8000 to potentially overheat and they might alter the performance of the antenna.

  • Page 8: About Your Mifi 8000

    About Your MiFi 8000 ➊ ➋ ➎ ➌ ➍ ➊ Power Button — Powers the MiFi 8000 on and off. ➋ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users connected. Tap, or swipe left/right/up or down to access available menu options. ➌...

  • Page 9: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The MiFi 8000 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Network Signal Strength Indicator. More bars indicate Strength more signal strength. Activity Indicator Data is being transferred between the mobile network and your MiFi 8000.
  • Page 10 OTHER ICONS SIM not detected If this icon is displayed, there is no SIM card installed. SIM card locked If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. SIM Error If this icon is displayed, there is a SIM error. Check to be sure your SIM card is properly installed.

  • Page 11: Power Management

    CAUTION! Use only batteries and chargers with your MiFi 8000 that have been approved by Inseego Corp for optimal performance and safe operation. Using Your MiFi 8000 to Charge Other Devices The universal charging port allows you to charge an additional device such as a phone or tablet, using your MiFi 8000.

  • Page 12: Replacing The Battery

    To check your MiFi 8000’s battery level, from the Home screen, tap Menu > Universal Charging. Replacing the Battery To remove and replace the battery: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the battery cover.

  • Page 13: Battery Tips

    ➍ Replace the cover by setting it on the MiFi 8000 where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. Battery Tips WARNING ! Always use only approved batteries and chargers with your MiFi 8000. The warranty does not cover damage caused by non-approved batteries and/or chargers.

  • Page 14: Replacing The 4G Lte Sim Card

    Replacing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. A SIM card may or may not be pre- installed by your network operator. If your MiFi8000 did not include a SIM card, please contact your network operator.

  • Page 15: Using Your Mifi 8000'S Touchscreen

    Using Your MiFi 8000’s Touchscreen Turning Your MiFi 8000 On and Off Using Your MiFi 8000’s Touchscreen...

  • Page 16: Turning Your Mifi 8000 On And Off

    Turning Your MiFi 8000 On and Off To turn your MiFi 8000 on, press and hold the Power button for 2 seconds. • To turn it off, press and hold the Power button for 3 seconds.. • To wake the MiFi 8000 display, press and release the Power button. •...

  • Page 17: Using Your Mifi 8000'S Touchscreen

    At the top of the screen, you’ll see status indicators for network signal strength , data traffic activity , unread Inseego system messages , roaming , and battery The InfoPanel may display SIM Lock or other messages. Swipe right on the InfoPanel to see Data usage, including how much of your monthly data you’ve used and how much time is...
  • Page 18 The middle of the screen shows you if Wi-Fi is on or off, and how many devices are connected to your MiFi 8000’s Wi-Fi network and your Wi-Fi Name and Password are next. NOTE For information on changing your Wi-Fi Name and Password, see Managing MiFi 8000 Settings.

  • Page 19: Managing Your Mifi 8000 Using The Touchscreen

    Managing Your MiFi 8000 Using the Touchscreen About this Chapter Wi-Fi Connected Devices Data Usage Settings Universal Charging USB File Share Software Update About Device Help...

  • Page 20: About This Chapter

    About this Chapter You can manage, monitor, and customize your MiFi 8000 settings directly on the MiFi 8000’s touchscreen, or by using the MiFi 8000 Admin website. In this chapter, we will show you what features you can manage on your MiFi 8000’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your MiFi 8000 Using the MiFi 8000 Admin Website.

  • Page 21: Connected Devices

    Connected Devices From the Home screen, tap Menu > Connected Devices. From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for each device connected to the MiFi 8000, and to block or unblock each device. You can also tap to see a list of Blocked Devices and unblock devices from that screen.

  • Page 22: Settings

    Settings You can change various MiFi 8000 Settings or reset your MiFi 8000 to the original factory settings. From the Home screen, tap Menu > Settings, then choose from one of the following to see the options for that setting: Airplane Mode •...

  • Page 23: Usb File Share

    USB File Share USB File Share lets you share files and folders with connected devices on the MiFi 8000’s Wi-Fi network when a USB mass storage device is connected to the USB C port. To set-up your MiFi settings: ➊ From the Home screen, tap Menu >...

  • Page 24: About Device

    About Device About Device displays information about your MiFi 8000. ➊ On the Home screen tap Menu > About Device. ➋ Swipe up or down to see the battery charge level, Internet status, technology, network signal strength, SNR, and roaming status. Tap Menu Select About Device View MiFi 8000 details...

  • Page 25: Managing Your Mifi 8000 Admin Website

    Managing Your MiFi 8000 Admin Website About this Chapter Accessing the MiFi 8000 Admin Website Changing your MiFi 8000 Admin Password MiFi 8000 Admin Website Home Screen Checking Data Usage Managing Wi-Fi Managing Connected Devices Managing USB File Share Managing Settings About Getting Help...

  • Page 26: About This Chapter

    From the MiFi 8000 Admin website, you can customize settings including Wi-Fi settings, passwords, GPS options, and more. You will also find links to the My Inseego website and other online tools to help you get the most out of your MiFi 8000.

  • Page 27: Changing Your Mifi 8000 Admin Password

    Changing Your MiFi 8000 Admin Password The Admin Password is used to sign in to Settings. To change your Admin Password: ➊ On the Admin website Home screen, select Admin Settings from the Sign In drop down menu. Enter your current Admin password in the Enter current password box, then click Continue.

  • Page 28: Mifi 8000 Admin Website Home Screen

    MiFi 8000 Admin Website Home Screen My MiFi 8000 Home page allows you to quickly access commonly used links and all available menu options for your MiFi 8000, and contains the following quick link menu options: Data Usage • Wi-Fi •...

  • Page 29: Managing Wi-Fi

    Managing Wi-Fi The Wi-Fi page lets you manage your MiFi 8000’s Wi-Fi settings. This page is divided into three tabs: Settings • Primary Network • Guest Network • Settings Tab From the Settings tab, you can turn your MiFi 8000’s Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings.

  • Page 30: Primary Network Tab

    To turn Wi-Fi ON/OFF, use the ON/OFF slider and then click Save Changes at the bottom of the screen. To select or turn off Band Selections for the Primary and Guest networks, mark the buttons for 2.4GHz Band and 5GHz Band. Choose Off, Primary network, or Guest network. To change the maximum number of Wi-Fi devices that can connect to the MiFi 8000 (the default is set to 15), make your selection from the Limit connected devices to dropdown menu.

  • Page 31: Guest Network Tab

    Generate new password. Then click Save Changes. To select Options for the Primary Network, such as Broadcast Wi-Fi Name (SSID) and WPS, click the checkboxes to turn options ON or OFF and then click Save Changes. Guest Network Tab The same settings described above for the Primary Network are available for the Guest Network.. Managing Connected Devices The Connected Devices page lets you view and edit devices that are currently connected to your MiFi 8000.

  • Page 32: Changing The Maximum Number Of Connected Devices

    Changing the Maximum Number of Connected Devices To change the maximum number of connected devices, click the Change Wi-Fi connection limit (15) button, select a number and click Save Changes. Blocked Devices The Blocked Devices section lists any devices you have blocked. Note that since these devices are not currently connected, and are blocked from connecting, they do not have an IP address.

  • Page 33: Managing Usb File Share

    Managing USB File Share Share folders and files, over your primary and guest networks, when you connect your USB mass storage device to the MiFi 8000’s USB port. From USB File Share you can: Enable USB file sharing — Turn ON/OFF. •...

  • Page 34: Managing Settings

    Managing Settings The Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your MiFi 8000; and set GPS preferences. The MiFi 8000 Settings page is divided into six tabs: Preferences •...

  • Page 35: Preferences Tab

    Preferences Tab Use the Preference tab to configure options for your MiFi 8000. Device Preferences Enable physical reset button — Use the ON/OFF slider to allow or disallow factory reset from • the MiFi 8000 RESET button. Sleep — Use the drop-down list to select how long you want the MiFi 8000 to be inactive •...

  • Page 36: Notifications & Alerts Tab

    Notifications & Alerts Tab Use this tab to set options for notifications on your MiFi 8000. Software Update Tab The Software Update tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software version —...

  • Page 37: Backup And Restore Tab

    Backup and Restore Tab From Backup and Restore settings you can: Backup — Save your MiFi 8000 settings to your computer. You must enter your Admin • Password in the Admin Password field and click Download to save settings to your computer. Restore Settings—...

  • Page 38: Gps Tab

    GPS Tab From GPS settings you can: GPS ON/OFF — Turn ON/OFF the GPS feature. • Turn off — Set when the GPS receiver will turn off, once it is on. • Current Location — Display current latitude and longitude. •...

  • Page 39: Advanced Tab

    Advanced Tab IMPORTANT! Changing the MiFi 8000’s Advanced settings can adversely affect stability, performance and security of the MiFi 8000. From Advanced settings you can: Networks — Turn off cellular data to prevent all internet traffic from using the MiFi 8000 •...
  • Page 40 Networks Tab In most configurations, the MiFi 8000 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: internet. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the MiFi 8000. Network Selection •...
  • Page 41 Manual DNS Tab The MiFi 8000 automatically selects a Domain Name Server (DNS). From the Manual DNS settings, you can select up to two DNS (Domain Name Server) IP addresses. To manually select a Domain Name Server: ➊ Click the box next to Turn on manual DNS. ➋...
  • Page 42 SIM Tab In the SIM settings, you’ll find settings and information about the MiFi 8000’s Subscriber Identity Module (SIM) card. The SIM card inside your MiFi 8000 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the MiFi 8000 can connect to the Internet. SIM settings include: SIM PIN Lock feature —...
  • Page 43 Firewall Tab The MiFi 8000 firewall determines which Internet traffic is allowed. Firewall settings include: VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the MiFi 8000 to remote VPN •...
  • Page 44 MAC Filter Tab The MAC Filter allows you to specify which devices can access the MiFi 8000 Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Devices list below is not empty. Click Save Changes. Turning on MAC filtering immediately disconnects all devices that are not included CAUTION in the filter from the primary network.
  • Page 45 LAN Tab The LAN tab provides settings and information about the MiFi 8000 local area network (LAN). The LAN consists of the MiFi 8000 and all Wi-Fi and USB connected devices. IPv4 IP Address — The IP address for the MiFi 8000. •...
  • Page 46 Port Filtering Tab Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering.
  • Page 47 Port Forwarding Tab Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Use Port Forwarding to allow Internet users to access any server you are running on your computer, such as a Web, FTP, or E-mail server.
  • Page 48 ➌ If you want to limit service for the application to a single connected device, enter the IP address of the target device. To find the IP address of a device, go to the Connected Devices page. NOTE To ensure the device you are forwarding to does not have a different IP address after a reboot, either statically assign the IP address on the client device, or set up a DHCP reservation.
  • Page 49 VPN Tab VPN allows you to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel. When an OpenVPN tunnel is established, Port Filtering and Port Forwarding settings will not be effective. VPN Connection —...

  • Page 50: About

    About Click About on the Menu panel to see detailed information about your MiFi 8000. This information is divided into 5 tabs: Internet Status • Internet Sessions • Diagnostics • Device Info • Logs • Internet Status Tab From the Internet Status tab, you can view general Internet connection and system information. General Status —...

  • Page 51: Internet Sessions Tab

    IPv4 IP Address — The IP address for the MiFi 8000. • Mask — The subnet mask network setting for the MiFi 8000. The default value 255.255.255.0 • is standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address.

  • Page 52: Logs Tab

    Logs Tab From the Logs tab, you can turn logs ON/OFF, view logs, and configure log settings. NOTE Logs are used for troubleshooting and are not needed for normal MiFi 8000 operation. Getting Help The Help page provides links to detailed information about using your MiFi 8000 and the MiFi 8000 Admin Website, as well as links to access MiFi 8000 Advanced Features.

  • Page 53: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 54: Overview

    Overview When properly installed, the MiFi 8000 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the MiFi 8000 are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 55: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My MiFi 8000 just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • MiFi 8000 automatically restarting after configuration changes •...
  • Page 56 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to the MiFi 8000 Admin Website (http://my.MiFi or http://192.168.1.1) and go to MiFi 8000 Settings > MiFi 8000 > Backup and Restore. ➋...
  • Page 57 I see the network name but cannot connect to my MiFi 8000. Go to Wi-Fi Name/Password to check that you are using the correct Wi-Fi password. • How do I disconnect from the network? From the MiFi 8000 device: To disconnect from the Wi-Fi network, select Settings > Wi-Fi > Turn Off. •...
  • Page 58 How do I turn off my MiFi 8000? Press and hold the Power button until the display shows MiFi Powering Off. • How can I tell that my MiFi 8000 is still on after the device screen goes off? When the display is off (sleep mode) and the MiFi 8000 is turned on, the white Power •...

  • Page 59: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the MiFi 8000. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your MiFi 8000. To find your MiFi 8000’s wireless number, go to About MiFi 8000 > MiFi 8000 Info on your MiFi 8000, or go to About on the MiFi 8000 Admin website.

  • Page 60: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 61: Product Specifications

    Product Specifications General Name: Inseego MiFi 8000® Model: MIFI8000 Approvals: FCC (US) Weight: 163 g / 5.75 oz Dimensions: 113 mm x 71 mm x 19 mm, 4.45 in x 2.79 in x 0.75 in Wireless Network LTE, UMTS Wireless Network –...

  • Page 62: Environmental

    Environmental Operating Temperature: -10° C to 55° C (14°F to 131° F) Storage Temperature: -30° C to 70° C (-22° F to 158° F) Battery Charging 0° C to 40° C (32° F to 104° F) Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 63: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in...
  • Page 64 RF Exposure Content FCC Equipment Authorization ID: PKRISGMIFI8000 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.

  • Page 65: Wireless Communications

    INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MiFi 8000 device, or failure of the MiFi 8800L device to transmit or receive such data.

  • Page 66: Safety Hazards

    Safety Hazards Do not operate the MiFi 8000 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 67 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 68: Proper Battery Use And Disposal

    Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •...

  • Page 69: Glossary

    Glossary...
  • Page 70 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service.
  • Page 71 ● IP Type — The type of service provided over a network. ● IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP network). ● ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service.
  • Page 72 ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc. USB connectors may be used for data transfer or charging. ● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug.

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