Gateway Failure - RF Technologies CODE ALERT Quick Response Premiere Wireless Call System Hardware Installation Manual

CHAPTER 3 Maintenance

Gateway Failure

When a Gateway fails, its Personal Area Network ID (PAN ID) remains in the system. Routers and end devices
search for connectivity to a single Gateway's PAN ID. The PAN ID is based on the Media Access Control
address (MAC address) of the Gateway.
To replace a failed Gateway
In case the gateway is still operating but needs to be replaced due to faulty RF communication, broken tamper
switch, etc, follow the steps outlined in the Quick Response Premiere Router/Coordinator Cloning Guide (0510-
0401).
1. In case the gateway has lost all ability to operate:
a. Unpower and physically remove the failed Gateway.
b. turn off the Gateway
c. remove the serial cable
d. remove the external antenna
e. remove the board from the enclosure
2. Prepare the replacement Gateway.
a. remove the antenna from the replacement Gateway
b. remove the board from the enclosure
c. place the new Gateway in the old enclosure
3. Execute the Gateway Service Set MAC ID Utility.
Connect the replacement Gateway to the service technician's laptop through the serial port or PortServer.
4.
5. Start the Set MAC ID Utility.
6. Enter the comport of the Gateway and press Enter.
7. Enter the last eight characters of the MAC ID from the original Gateway and press Enter.
8. Enter the channel number of the original gateway and press Enter.
9. Verify that the programing was successful, then press Q and disconnect the Gateway from the service
technician's laptop.
10. Perform a 5-second reset on the Gateway.
11. Reattach the external antenna.
12. Connect the power and serial cable on the replacement Gateway.
13. Note the LED sequence on the RS232 status LED. Refer to the LED Sequence Chart for a Service
Replacement (page 12).
14. Physically mount the replacement Gateway.
15. Looking at the Dashboard, verify that the Gateway is checking in every 15 seconds.
16. From the software application, initiate a Reset.
a. go to the Server Management page
b. select the ComPort that the new Gateway is connected
c. click Reset
17. Ensure that all Device Fault events are resolved.
18. Using an RMA form, return the failed Gateway's circuit board and the replacement Gateway enclosure to
RFT for analysis.
Page 56 of 64 Quick Response Premiere Wireless Call System Hardware Installation Guide
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