Life Fitness OPTIMA SERIES Owner's Manual page 8

3. CONTACT INFORMATION
For Product Service within the United States and Canada:
Toll-free: 800-735-3867
Please call Monday through Friday from 7:00 a.m. to 6:00 p.m. Central Standard Time, and tell
them your name, address, and serial number of your Product. They will tell you how to get a
replacement part, or if necessary, arrange for service where your Product is located or advise
you on how and where to ship the Product for service. Before shipping:
1. Obtain a Return Authorization Number (RA#) from Customer Support Services.
2. Securely pack your Product (use the original shipping carton, if possible).
3. Write the RA# on the outside of the carton.
4. Insure the Product.
5. Include a letter explaining the defect or problem and a copy of your proof of
purchase if you believe the service is covered by warranty.
Return address:
Life Fitness World Headquarters
Attn: CSS Help Desk
5100 N. River Rd.
Schiller Park, IL 60176
For Product Service Internationally see contact information listed on page one of this manual.
7