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12 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Start BIOS.
●
Tablets with keyboards
▲
●
Tablets without keyboards
▲
2.
Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE:
HP PC Hardware Diagnostics (UEFI) to a USB device on page
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE:
To stop a test, press the button you used to access UEFI.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Turn on or restart the tablet, quickly press esc.
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed.
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
61.
Downloading
61
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