Jøtul F 232 Installation And Operating Instructions Manual page 21

11.0 Guarantee terms
1. Our guarantee covers:
Jøtul AS guarantees that the external cast-iron parts are
free from defects in materials or manufacturing at the time
of purchase. You may extend the guarantee on the external
castiron parts to 25 years from the date of delivery by registering
the product on jotul.com, and print out the extended guarantee
card within three months of purchase.
We recommend that the guarantee card be kept together with
the receipt. Jøtul AS also guarantees that steel plate parts are
free from defects in materials or manufacturing at the time of
purchase for a period of 5 years from the date of delivery.
The guarantee applies on the condition that the stove has been
installed by a qualified installer in accordance with applicable
laws and regulations and Jøtul's installation and operating
instructions. Repaired products and replacement items are
guaranteed within the original guarantee period.
2. The guarantee does not cover:
2.1. Damage to consumables such as burn plates, fire grates,
flue baffles, gaskets and similar as these deteriorate over
time due to normal wear and tear.
2.2. Damage caused as a result of improper maintenance,
overheating, use of unsuitable fuel (e.g of unsuitable fuel are,
but not limited to driftwood, impregnated wood, plank offcuts,
chipboard ) or too moist / wet wood.
2.3. Installation of optional extras for the purpose of rectifying
local draught conditions, air supply or other circumstances
beyond Jøtul's control.
2.4. Cases involving alterations / modifications to the
fireplace without Jøtul's consent or the use of non-original
parts.
2.5. Damage caused during storage at a distributor, transport
from a distributor or during installation.
2.6. Products sold by unauthorized sellers in areas where
Jøtul operates a selective distribution system.
2.7. Associated cost (e.g.but not limited to, transport,
manpower, travel) or indirect damages.
Pellets stoves, glass, stone, concrete, enamel and paint
finish (e.g. but not limited to chipping, cracking, bubbling or
discolouration and crazing) are applicable to the national
legislation governing the sale of consumer goods. This
guarantee is valid for purchases made within the territory of
the European Economic Area.
All guarantee inquiries must be addressed to your local
authorized Jøtul dealer within a reasonable amount of time,
which shall not be later than 14 days from the date on which
the fault or defect first became apparent. See list of importers
and dealers on our web site jotul.com.
If Jøtul is unable to meet the obligations outlined in the above
guarantee terms, Jøtul will offer a replacement product with a
similar heating capacity free of charge.
Jøtul reserve the right to decline of any replacement of parts
or service in the event that the guarantee is not registrated
online. This guarantee does not affect any rights under
applicable national legislation governing the sale of consumer
goods. The national complaint right applies from the purchase
date and only in exchange for a receipt / serial number.
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