Technical Support; Maintenance; Customer Assistance; Preparation For Shipment - Symmetricom 8040C User Manual

Technical Support

Maintenance

This unit is designed to be maintenance-free. However, the following guidelines should
be observed:

Keep the unit clean, using a slightly water-moistened cloth.

Keep it free from excessive dirt and moisture.

Avoid cycling the power off and on more than is necessary.
If the unit requires servicing or repair, please contact Symmetricom Customer
Assistance to obtain a Return Materials Authorization (RMA) using one of the numbers
provided below.

Customer Assistance

http://www.symmetricom.com/Contact/Customer Assistance Centers/
Customer Assistance Center Telephone Numbers:

Worldwide (Main Number): 1-408-428-7907

USA, Canada, Latin America including Caribbean, Pacific Rim including Asia,
Australia and New Zealand: 1-408-428-7907

USA toll-free: 1-888-367-7966 (1 -888-FOR-SYMM)

Europe, Middle East & Africa: 49 700 32886435

Preparation for Shipment

Turn off the Symmetricom 8040C/8040CLN prior to shipment by removing the AC or DC
power cord from the rear panel. Package the instrument in its original packing, if possible.
If the original packing materials are not available, pack the unit in a reinforced cardboard
carton using foam to take up any space inside the carton. Do not use foam popcorn or
crushed paper for packing.
Contact the Customer Assistance department before returning the unit to Symmetricom.
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Rev. C, 07/12/2011