Appendix A Communication And Control Troubleshooting Tips; Software Communication Problems - Imagine communications Selenio 6800 Installation And Operation Manual

A
Communication and Control
Troubleshooting Tips

Software Communication Problems

Problem
The frame is powered up, but the module does not communicate with CCS Navigator or the
web GUI interface.
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Figure A-1 Typical Back Module Spring Connector
Solutions
Ensure you have specified the proper module slot.
See your 6800+ Frame Installation and Operation Manual for more information about
slot identification.
Confirm there is an 6800+ETH module installed in the frame.
Remove any legacy 6800 series product that is in the frame.
CCS software cannot communicate with legacy 6800 series products, even if these
modules may operate with card-edge controls in the frame. Legacy 6800 products do
not have the "+" symbol on their extractor handles.
Check for bent pins on the back module by following this procedure:
i. Unplug the front module.
ii. Unscrew and remove the back module.
iii. Inspect the 20- or 30-pin spring connector at the bottom of the back module, and
verify that the connector does not have any slightly bent pins.
iv. Carefully reposition any bent pins. If this is not possible, contact Harris Customer
Support.
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