Ordering Replacement Parts; Troubleshooting Guide - Shark S3501C Owner's Manual

Ordering Replacement Parts

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ORDERING REPLACEMENT PARTS
To order additional parts and
accessories, feel free to contact us at
www.sharkcompany.com
or call 1-66-26-641.
10 TOLL FREE: 1-866-826-6941
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PART PART NO.
1 3 All-Purpose
Cleaning Pads XT3501C
2 2 Steam Duster
Cleaning Pads XT3501SDC
3 Rectangle Mop Head 1024SO
4 XL Rectangle Mop Head 1023SO
5 Triangle Mop Head
1025SO
6 Carpet Glider
XCG3501CON

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS
Your Steam Mop should be securely plugged into a
120V AC electrical outlet only.
The Steam Mop
will not turn on.
Check your fuse or breaker.
If your unit still doesn't work, give us a call 1-66-26-641
Steam Mop will not
Prime the pump, see page 4 for more information.
make steam.
Is there water in the water tank? If not, add water to your
Steam Mop following the instructions.
Check to see if your micro-fiber cleaning pocket is too wet.
Steam Mop leaves
We recommend you unplug the Steam Mop and change the
micro-fiber cleaning pocket.
water on the floor.
Make sure the steam pocket is attached correctly.
Make sure the steam pocket is attached correctly.
Steam Mop is hard
Check to see if your pocket is excessively dirty.
to push.
Try increasing the height of the pole for better leverage.
The micro-fiber pocket might be dirty. Flip or change
the pocket.
If you washed the pocket with powder detergent then the
pocket might be ruined.
If you are cleaning in a kitchen area where there might be a
Floors are cloudy,
build-up of grease then use a degreasing agent such as an
streaky or spotty
all-purpose cleaner or dish soap and paper towels to clean
after steaming.
the area first.
You might have left the mop in the same spot for
too long.
Do you have hard water? If you do you, we recommend
switching to distilled water.
English
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