Troubleshooting Guide; Ordering Replacement Parts - Shark V3700UK Owner's Manual

TROUBLESHOOTING GUIDE

PROBLEM
The unit will not operate or the
charging light is flashing
The unit will not pick up
Dust is escaping from the unit
The rotating brush will not pick up
The unit will not charge

ORDERING REPLACEMENT PARTS

REPLACEMENT PARTS
A XBAT3700 Battery Pack
B CHV3700BS AC Adapter
To order any of the above replacement parts, go to www.sharkclean.eu or call 0800 862 0453.
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FREEPHONE 0800 862 0453
POSSIBLE REASONS AND SUGGESTED SOLUTION
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
If the unit still doesn't work, call Customer Service at 0800 862 0453.
Empty the dust container.
Recharge the battery.
Empty the dust container.
Ensure that the dust container is properly in place.
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the dust container.
Press the power button once to turn the unit "OFF".
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
Charging adapter may not be working. Call Customer Service at
0800 862 0453.
Batteries are dead and need to be replaced.