If You Require Assistance Or Warranty Repair - Parasound Zphono XRM Owner's Manual

Do You Need Support?
Warranty Repair
Call your Parasound dealer first. If the dealer can't help you with your problem we encourage
you to call Parasound's Technical Service Department at 415-397-7100, Monday - Friday,
8am- 4pm Pacific time. We can suggest other diagnostic tests you can easily perform.
If we determine that your Zphono XRM should be returned to Parasound or an Authorized
Parasound Warranty Center for inspection and possible servicing, we will provide the location
of a warranty center near you or shipping instructions for the unit's return to Parasound. Read
your accompanying Parasound Limited Warranty carefully to understand the applicable
rights and limitations. This section provides instructions for obtaining repairs, both for units
covered under the Parasound Limited Warranty and for units or situations which are outside
the Warranty.
The Zphono XRM is not eligible for repair under the terms of the Parasound warranty if:
1. The unit was not purchased from a Parasound Authorized Dealer.
2. You do not have the original bill of sale or sales receipt from a Parasound Authorized Dealer.
3. You are not the original owner. The Parasound warranty is not transferable.
4. Unit's serial number was removed, modified, or defaced.
5. Unit shows evidence of abuse and/or misuse.
6. Unit was modified in any way.
7. A prior repair was attempted by an unauthorized repair station.
Before You Return Any Unit to Parasound for Service
Do not ship your Zphono XRM to Parasound without a Return Authorization (RA)
number provided by our technical department. Before you send your unit to Parasound,
you will need to obtain a specific Return Authorization (RA) number and shipping instructions
from Parasound's Technical Department. The RA number must be clearly marked on the
outer carton. Use the original factory packing materials and arrange adequate insurance to
cover its replacement value. You must include a copy of your purchase receipt, since this
document establishes the validity of this unit's warranty. Warranty repairs are only performed
by Parasound or Parasound Authorized warranty centers when your purchase
receipt is from a Parasound Authorized Dealer or Parasound Authorized Reseller.
Note: Please do not ship to Parasound by the USPS (US Postal Service) - we
will not accept delivery. We will also refuse delivery of units whose cartons
show evidence of damage caused by inadequate packing.
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