Troubleshooting - Alcatel ONYX User Manual

Troubleshooting

If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem
Poor reception
Echo or noise
Unable to select
certain features
80
Possible causes
The network signal is too weak at
your current location, for example,
in a basement or near a tall building,
because wireless transmissions
cannot effectively reach it.
The network is busy at the current
time (for example, during peak times,
there may be too much network
traffic to handle additional calls).
You are too far away from a base
station for your service provider.
Poor network link quality on the part
of your service provider.
Poor local telephone line quality.
Your service provider does not
support these features, or you have
not applied for services that provide
these features.
Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such
times, or try again after waiting a
short time.
You can request a service area
map from your service provider.
End the call and dial again. You
may be switched to a better-
quality network link or phone line.
End the call and dial again. You
may be switched to a better-
quality network link or phone line.
Contact your service provider.