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User Guide
Set up your new ACN nbn™ Broadband service
to repair the goods. ACN confirms that any replacement Product sent
to you will be of merchantable quality and functionally similar to the
original Product supplied.
Warranty Claims
Should your Product fail within the DOA/ELF Period or the Warranty
Period you will need to contact ACN's Customer Service Team on
1300 881 778 to describe the defect. ACN will then issue you with
a prepaid return courier satchel for you to return the device for
testing purposes. ACN will not be liable for any expenses you incur in
relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return address which is:
BMS Technology Pty Ltd
107 Wright Street
ADELAIDE, SA 5000
Please note that some of your personal settings, content and other
information and stored data may be lost when the Product is repaired
or replaced. Due to applicable law, other regulation or technical
restrictions, ACN will not make a back-up copy of your information.
ACN does not take responsibility for any lost information of any kind
and will not reimburse you for such loss. You should always make
back-up copies of all the information stored on the Product before
handing it in for repair or replacement.
You will need to comply with any other return procedures stipulated
by ACN as published or explained at the time of the claim. If a defect
exists and a valid claim under the Warranty is received by ACN after
the first 15 days following the expiry of the Warranty Period, ACN is
entitled to charge for any reasonable shipping and handling costs
made in connection with the repair or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with
guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. Nothing contained in this Warranty shall
be read or applied so as to exclude, restrict or modify the application
of applicable provisions of Australian Consumer Law, including
Consumer entitlements described in the Competition and Consumer
Act (as amended), or any relevant State or Territory statute which by
law cannot be excluded, restricted or modified.
To the extent that any such statute permits ACN to limit our liabilities
to compensate or indemnify you or any other person for breach of an
implied guarantee, condition or warranty, our respective liabilities
for such breach shall be limited to, at our option: (a) the replacement
of the Product or the supply of an equivalent Product or payment of
the cost of replacing the Product or acquiring an equivalent Product;
or (b) the repair of the Product or payment of the cost of having the
Product repaired.
©2018 ACN Inc. All rights reserved
MKTG-89 - HFC - TP-Link WR841N - 13.11.2018
Standard Form of Agreement
Important Customer Information: Your Rights and Obligations.
For the complete terms and conditions which apply to the supply
of the Product and ACN services, and which set out your rights and
obligations, please refer to ACN's Standard Form of Agreement
(SFOA), available on our website:
Further Information
For the latest rate plans, products and services visit:
www.acnpacific.com
For further information about pricing, other services available from
ACN, the ACN Opportunity or becoming an ACN Independent
Business Owner (IBO), please visit
ACN Pacific Pty Ltd
www.acnpacific.com
www.acnpacific.com
ABN 85 108 535 708
www.acnpacific.com
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