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ACN NBN User Manual

Broadband service
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User Guide
Set up your new ACN nbn™ Broadband service
Welcome to your new ACN nbn™ Broadband Service
This guide details the steps to follow when setting up and installing your new ACN nbn™ equipment.
If you ordered an ACN nbn™ + Phone Bundle service you should have also received an ACN VoIP package, which includes
the equipment required to set up the phone component of your nbn™ + Phone service. This includes a separate user guide
for the VoIP service. It is important that you complete the set-up of your ACN nbn™ Broadband service prior to attempting
the set-up of the Phone component of your Service. For further details, refer to the VoIP Phone Service User Guide.
Before you start setting up your ACN nbn™ Broadband there are three important points we need
you to check. Without these, your new service may not work.
Ensure a NBN Co supplied Network Termination
1
Device (NTD) has been installed
This device, installed by a NBN Co technician, provides
connectivity to the nbn™ HFC network. It will be a free-
standing device as per the diagram to the side.
2
Check that your NTD is powered on and has an
active nbn™ network connection
Confirm that all 5
Power LED is not lit, check that the NTD's power lead is
connected to a power socket that is turned on, and the
Power switch on the back of the NTD is switched to ON.
If the Power LED light is on, but the other LED lights are
off, press the reset button on the back of the NTD, and
wait 10 minutes for the NTD to reset. If the LED lights
are still not on after resetting the NTD and waiting
the 10 minutes, please refer to the Troubleshooting
Section of this Guide..
3
Check that you have received an email from ACN
advising that your nbn™ service is active.
This is sent to the email address provided at sign-up,
approximately 1-2 business days after the NBN Co
Technician has completed the installation work. This
email confirms that your new ACN nbn™ Broadband
Service is ready for set up.
Important Note:
installation work in your home or office (i.e. before you have received the nbn™ service is active email,) your
service may not work.
©2018 ACN Inc. All rights reserved
MKTG-89 - HFC - TP-Link WR841N - 13.11.2018
Set-up Check List
GREEN
LED lights are on. If the
If you attempt to set up your service immediately after a NBN Co Technician completes their
ACN Pacific Pty Ltd
NBN Utility Box
Outside Your Premises
Inside Your Premises
Wall Outlet
Coaxial
Splitter
Cable
Power
Outlet
ABN 85 108 535 708
Connection to Pay
TV or existing Cable
Internet Services
NBN Connection Box
Reset
Coax
Power
button
port
switch
Ethernet
Power
port
port
www.acnpacific.com
Page 1 of 8

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Summary of Contents for ACN NBN

  • Page 1 This guide details the steps to follow when setting up and installing your new ACN nbn™ equipment. If you ordered an ACN nbn™ + Phone Bundle service you should have also received an ACN VoIP package, which includes the equipment required to set up the phone component of your nbn™ + Phone service. This includes a separate user guide for the VoIP service.
  • Page 2 Now that you have reviewed the check-list on page 1 you can proceed with installing your nbn™ Broadband service. It’s important to follow the steps below in the order indicated to ensure your new ACN NBN Service functions correctly. Specifically, DO NOT plug the Router into a power socket until you are instructed to do so in Steps 3, 4 and 5.
  • Page 3 Step Allow up to 5 minutes for the TP-LINK Router to complete its configuration and set up process with the nbn™ network. During this time the LED lights on the front of the Router will intermittently flash on and off.
  • Page 4 To connect via Ethernet cable to your nbn™ Broadband service Connect one end of an Ethernet cable (not provided by ACN) to one of the ORANGE ports marked LAN on the back of the TP-LINK Router.

  • Page 5: Getting To Know Your Router

    Getting to know your Router The TP-LINK Wireless Router from ACN has been set up to Plug’n’Play, so all you need to do is follow the instructions in this guide. We recommend Microsoft® Windows 7, and MAC OS as the minimum Operating System requirements. Ideally, your computer should be less than five years old and of a reasonable specification to get the most out of the Internet.

  • Page 6: Troubleshooting

    User Guide Set up your new ACN nbn™ Broadband service Troubleshooting Reset the NTD Is the NTD power by pressing the Are all 5 LED lights on the cable connected Reset button on NBN NTD all GREEN? to a socket and...

  • Page 7: Logins And Passwords

    If you have followed the setup instructions in this User Guide and attempted all the troubleshooting steps but still cannot get your ACN nbn™ service working, please contact ACN Technical Support on 1300 881 778. Before contacting Technical Support, please have your account number and order number handy and be prepared to outline all the steps attempted to activate this service.

  • Page 8: Warranty Claims

    You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after...

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