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User Guide
Set up your new ACN nbn™ Broadband service
Troubleshooting
Please contact ACN
6.
Customer Service
©2018 ACN Inc. All rights reserved
MKTG-89 - HFC - TP-Link WR841N - 13.11.2018
Are all 5 LED lights on the
1.
NBN NTD all GREEN?
YES
Is the Power LED light
2.
on the front of the TP-LINK
Router GREEN?
YES
Is the WAN LED light
on
GREEN
the TP-LINK Router
and the UNI-D light (for
3.
the corresponding UNI-D
port you plugged your
Ethernet cable into) on the
NBN Co NTD GREEN?
YES
Are you trying to
connect via Wi Fi?
YES
Is the Wireless LED light
4.
on the TP-LINK Router
GREEN?
YES
but Wi-Fi still
not working
Try re-entering the SSID
and Password for the
network on your device
Is it working?
YES
GREAT!
Enjoy
your ACN
Broadband
ACN Pacific Pty Ltd
Is the NTD power
NO
cable connected
to a socket and
turned on?
Check that the Power is switched on at the
power outlet/wall socket and the Power
NO
button on the back of the Router is on.
If both are on and the service is still not
working move to Step 6
There is a problem with your connection
between the Router and the NBN NTD.
If possible, try an alternative Ethernet
cable between the two devices. If this still
does not work, try resetting the Router
NO
by disconnecting the power cable for 5
minutes. Reconnect and wait a few minutes
to see if the Router configures. If the LED
lights still fail to turn on, please move to
Step 6.
Is the LAN LED light
5.
NO
LINK Router GREEN?
YES
Try resetting the Router and/or your
NO
device (as per Stage 3 above)
YES
Is it working?
NO
ABN 85 108 535 708
Reset the NTD
by pressing the
NO
Reset button on
the back of the
NTD and waiting
for 10 minutes.
on the TP-
NO
www.acnpacific.com
Page 6 of 8
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