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User Guide
Set up your new ACN nbn™ Broadband service
Troubleshooting
If you have followed the setup instructions in this User Guide and attempted all the troubleshooting steps but still cannot get your
ACN nbn™ service working, please contact ACN Technical Support on 1300 881 778. Before contacting Technical Support, please
have your account number and order number handy and be prepared to outline all the steps attempted to activate this service.
Our
website
provides more information on our Technical Support operating hours and contact methods.
Logins and Passwords
The table below outlines the required username and password format for your Internet connection and Online Tools.
Service
Username
MyAccount
Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Confirmation email
WiFi
Your Wi-Fi username is the SSID which
is on the label at the bottom of your
modem
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent
Business Owner (IBO), please visit
For further information regarding features and technical support visit :
Dead-On-Arrival (DOA)
and Early Life Failure (ELF)
We will arrange to replace your TP-LINK Wireless Router ("Product") if
it fails within 14 days from the date of purchase. This period is kown
as the Dead on Arrival/Early Life Failure ("DOA/ELF") period. Please
refer to the Warranty Claims section to learn how to make a claim in
these circumstances. If the Product fails outside the DOA/ELF period,
please also refer to the Warranty section of this guide.
Warranty
Subject to the conditions of this limited warranty ("Warranty"),
ACN warrants your TP-LINK Wireless Router ("Product") to be free
from defects in design, materials and workmanship at the time of
its original purchase by you. The Warranty is valid for a period of 24
months ("Warranty Period") from the original date of purchase of the
Product.
If during the Warranty Period, this Product fails to operate under
normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the
Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product
is found to not be under Warranty according to the conditions below.
©2018 ACN Inc. All rights reserved
MKTG-89 - HFC - TP-Link WR841N - 13.11.2018
Password
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Confirmation email
Your Wi-Fi password is the
Wireless password which is on
the label at the bottom of your
modem
www.acnpacific.com
ACN Pacific Pty Ltd
What is it used for
Your MyAccount username and
password enables you to login to
MyAccount - (ACN Self Help Portal)
to manage your service.
To connect wireless devices to your
Broadband connection
www.acnpacific.com/knowledge-base
Conditions
This Warranty does not cover mechanical damage caused by misuse,
abuse, impact or accident or damage caused to the Product or
damage caused by liquids, lightning, power surges (ACN recommends
you obtain surge protection for your electricity supply), theft, or heat
damage sustained from the stacking of electrical equipment on or in
close proximity to the Product.
This Warranty does not cover you changing your mind about
purchasing the Product. The Warranty is not transferable and
does not cover any ACN services nor does the Warranty Period
recommence upon receipt of any replacement unit sent to you by
ACN. If you hack the firmware or software installed with the Product
or if you tamper with security seals or remove any service covers on
the equipment ACN will consider this Warranty voided. The Warranty
does not cover any computer viruses obtained from your use of the
Product or any ACN services. This Warranty does not cover Product
failures which have been caused by use of accessories or other
peripheral devices which are not ACN branded original accessories
intended for use with this Product.
Equipment models may change over the course of this Warranty.
It may be necessary for the replacement unit to be a refurbished
unit, a different model, and/or from a different manufacturer. Goods
presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be used
ABN 85 108 535 708
Example
Username: 1000000001
Password: 8 character password
Wi-Fi Username:
TP-LINK_XXXXXX
Wi-Fi Password: 1234###
www.acnpacific.com
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