Dell Inspiron 5482 Service Manual
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Dell Inspiron 5482 Service Manual

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Inspiron 5482
Service Manual
Computer Model: Inspiron 5482
Regulatory Model: P93G
Regulatory Type: P93G001

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Summary of Contents for Dell Inspiron 5482

  • Page 1 Inspiron 5482 Service Manual Computer Model: Inspiron 5482 Regulatory Model: P93G Regulatory Type: P93G001...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2018 - 08 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................7 Before you begin ................................7 2 After working inside your computer....................... 8 3 Safety instructions............................9 Electrostatic discharge—ESD protection........................9 ESD field service kit ................................ 10 Components of an ESD field service kit........................10 ESD protection summary ............................11 Transporting sensitive components..........................
  • Page 4 14 Removing the solid-state drive/Intel Optane memory module..............28 Prerequisites..................................28 Procedure..................................28 15 Replacing the solid-state drive/Intel Optane memory module..............30 Procedure..................................30 Post-requisites..................................30 16 Removing the hard drive..........................31 Prerequisites..................................31 Procedure..................................31 17 Replacing the hard drive..........................33 Procedure..................................33 Post-requisites..................................34 18 Removing the heat sink..........................
  • Page 5 26 Removing the power-adapter port......................45 Prerequisites..................................45 Procedure..................................45 27 Replacing the power-adapter port......................46 Procedure..................................46 Post-requisites..................................46 28 Removing the wireless card........................47 Prerequisites..................................47 Procedure..................................47 29 Replacing the wireless card........................49 Procedure..................................49 Post-requisites................................. 50 30 Removing the display assembly........................51 Prerequisites..................................
  • Page 6 Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................84 Running the ePSA diagnostics..........................84 Diagnostics..................................84 Enabling Intel Optane memory............................85 Disabling Intel Optane memory............................86 WiFi power cycle................................86 Flea power release................................86 43 Getting help and contacting Dell........................ 87 Self-help resources................................87 Contacting Dell................................. 87 Contents...

  • Page 7: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 8: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 9: Safety Instructions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 10: Esd Field Service Kit

    tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: •...

  • Page 11: Esd Protection Summary

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 12: Recommended Tools

    Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 13: Screw List

    Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest and keyboard M2x6 assembly Battery Palm-rest and keyboard M2x3 assembly Hard-drive assembly Palm-rest and keyboard M2x3 assembly Hard-drive bracket Hard drive M3x3 Solid-state drive...

  • Page 14: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E98A57DE-E602-4D42-AC30-97681E32572B Status Released Procedure Remove the six screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly.
  • Page 15 Peel off the tape that secures the battery cable to the battery. Peel the tape that secures the battery cable to the battery-cable connector. Disconnect the battery cable from the system board. Turn the computer over, open the display, then press and hold the power button for 15 seconds to ground the system board. Removing the base cover...

  • Page 16: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-07A09BBD-DBB9-4E77-8DBC-9377FF71E45C Status Released Procedure Close the display and turn the computer over.
  • Page 17 Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. Replace the six screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...
  • Page 19 Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Removing the battery...

  • Page 20: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A532206D-13F6-4CF0-8AAD-1AB86E79ADD3 Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 21: Post-Requisites

    Identifier GUID-EE31644C-8CF0-4069-89C9-C081096D205E Status Released Post-requisites Replace the base cover. Replacing the battery...

  • Page 22: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 23: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-773172E0-F977-4843-8F6E-6AC2917F9C9D Status Released Procedure Adhere the coin-cell battery to the palm-rest and keyboard assembly.

  • Page 24: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...
  • Page 25 Removing the memory modules...

  • Page 26: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B9B09D3B-06CB-4FC4-949F-1F21A58D8CBE Status Released Procedure Locate the memory modules on the system board and lift the mylar that covers the memory modules.

  • Page 27: Post-Requisites

    Release the mylar that covers the memory modules on the system board. Identifier GUID-EE31644C-8CF0-4069-89C9-C081096D205E Status Released Post-requisites Replace the base cover. Replacing the memory modules...

  • Page 28: Removing The Solid-State Drive/Intel Optane Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E1875075-B275-40EC-988C-B3128B3FED81 Status Released Prerequisites CAUTION: You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer.
  • Page 29 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory module to the palm-rest and keyboard assembly. Slide and remove the solid-state drive/Intel Optane memory module from the solid-state drive/Intel Optane memory module slot. Removing the solid-state drive/Intel Optane memory module...

  • Page 30: Replacing The Solid-State Drive/Intel Optane Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 31: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 32 Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Remove the hard-drive bracket off the hard drive. Removing the hard drive...

  • Page 33: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 34: Post-Requisites

    Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. Connect the hard-drive cable to the connector on the system board. Identifier GUID-3BA713E2-9D49-47FC-85A0-D4A7F7BB5AB9 Status...

  • Page 35: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 36 Removing the heat sink...

  • Page 37: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 38: Post-Requisites

    Identifier GUID-EE31644C-8CF0-4069-89C9-C081096D205E Status Released Post-requisites Replace the base cover. Replacing the heat sink...

  • Page 39: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...

  • Page 40: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-151D28A9-0BA1-4AA0-8D3D-D950B9945E74 Status Released Procedure Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly.

  • Page 41: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...

  • Page 42: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B2B0E8C4-F1F8-4FF1-B58E-DC31481CE4AC Status Released Procedure Using the alignment posts, align and place the speakers on the palm-rest and keyboard assembly.

  • Page 43: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...

  • Page 44: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-41224B55-62D6-4B12-A0F4-77D3367B5292 Status Released Procedure Place the I/O board on the palm-rest and keyboard assembly, and then align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.

  • Page 45: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...

  • Page 46: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AFBE4F6D-4267-44D1-AA97-773B080E2D06 Status Released Procedure Place the power-adapter port into the slot on the palm-rest and keyboard assembly, and then align the screw hole on the power- adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 47: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Status Released Prerequisites...
  • Page 48 Removing the wireless card...

  • Page 49: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4A92B66D-A410-4413-AFFF-352F343998E3 Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 50: Post-Requisites

    Identifier GUID-EE31644C-8CF0-4069-89C9-C081096D205E Status Released Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 51: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F1FE6F5E-F0BA-474E-9DE4-51B339F81D20 Status Released Prerequisites...
  • Page 52 Turn the computer over, and open the display as far as possible. Then place the computer face down on a flat surface. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. Remove the antenna cables from the routing guides on the palm-rest and keyboard assembly. Remove the six screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly.

  • Page 53: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-224E829B-C8F4-43FE-AEE6-7C15EC752832 Status Released Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 54: Post-Requisites

    Identifier GUID-58B6535B-CB82-46EB-99E7-8E3C6C108464 Status Released Post-requisites Replace the wireless card. Replace the base cover. Replacing the display assembly...

  • Page 55: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 56 Removing the power button with fingerprint reader...

  • Page 57: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 58: Post-Requisites

    Identifier GUID-26F83A7D-4EC8-47FB-A940-4F877368D9E9 Status Released Post-requisites Replace the display assembly. Replace the wireless card. Replace the board. Replace the base cover. Replacing the power button with fingerprint reader...

  • Page 59: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 60 Disconnect the power-adapter port cable from the system board. Remove the two screws (M2x3) that secure the USB Type-C port bracket to the system board and palm-rest assembly. Lift the USB Type-C port bracket off the system board. Disconnect the speaker cable from the system board. Open the latch, and disconnect the keyboard cable from the system board.
  • Page 61 Remove the six screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. Lift the system board off the palm-rest and keyboard assembly. Removing the system board...

  • Page 62: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 63 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable. Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable. Connect the coin-cell battery to the system board. Connect the touch-screen board cable to the system board.

  • Page 64: Post-Requisites

    Identifier GUID-433047ED-4AA7-4B51-9DD2-3FDA47D0FE2B Status Released Post-requisites Replace the wireless card. Replace the heat sink. Replace the fan. Replace the solid-state drive/Intel Optane memory module. Replace the coin-cell battery. Replace the memory modules. Replace the battery. Replace the base cover. Replacing the system board...

  • Page 65: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-700DE9D7-C060-4C5B-BBD0-F827BDFE4F44 Status Released Prerequisites...
  • Page 66 Lift the touchpad, along with the cable, at an angle from under the touch-pad bracket off the palm-rest and keyboard assembly. Removing the touchpad...

  • Page 67: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EBE74838-9AAB-4DE2-A94F-D5FC20FB53A3 Status Released Procedure Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly.

  • Page 68: Post-Requisites

    Identifier GUID-1AEA0DB7-765D-4602-BD20-70B982BBB458 Status Released Post-requisites Replace the battery. Replace the base cover. Replacing the touchpad...

  • Page 69: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EBCFE04D-5618-474E-8DF7-2685A46C50AC Status Released Prerequisites...
  • Page 70 Removing the palm-rest and keyboard assembly...

  • Page 71: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0068406C-ADC0-45A5-B20B-B2B5FC5DA965 Status Released Procedure Place the palm-rest and keyboard assembly on a clean and flat surface.
  • Page 72 Replace the speakers. Replace the board. Replace the fan. Replace the heat sink. Replace the hard drive. Replace the solid-state drive/Intel Optane memory module. Replace the coin-cell battery. Replace the memory modules. Replace the battery. Replace the base cover. Replacing the palm-rest and keyboard assembly...

  • Page 73: Device Drivers

    Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98 Status Released Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742 Status Released Video drivers In the Device Manager, check if the video driver is installed.

  • Page 74: Intel Trusted Execution Engine Interface

    Identifier GUID-B021278B-5FB5-429E-B0B5-BF580C34D140 Status Released Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver update from www.dell.com/support. Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3 Status Released Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed.

  • Page 75: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 76: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 77 General-System Information Ownership Tag Displays the Ownership Tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Memory Information Memory Installed Displays the total computer memory installed.
  • Page 78 General-System Information Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enables or disables the Legacy Option ROMs. UEFI Boot Path Security Enables or disables the user to enter Admin password when booting a UEFI boot path from the F12 Boot Menu.
  • Page 79 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.
  • Page 80 Intel Software Guard Extensions Power Management AC Behavior Enables the system to turn on automatically, when AC is inserted. Enable Intel Speed Shift Technology Enables or disables the Intel Speed Shift technology support. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time.

  • Page 81: Clearing Cmos Settings

    Connect the battery cable to the system board. Replace the base cover. Identifier GUID-5941E06E-ABCB-4468-ACE5-D51EF6AAA083 Status Released Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. System setup...
  • Page 82 NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. System setup...

  • Page 83: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 84: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 85: Enabling Intel Optane Memory

    Solid white – Power adapter is connected and the battery is charging. Solid amber – Battery charge is low or critical. Off – Battery is fully charged. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause.

  • Page 86: Disabling Intel Optane Memory

    Identifier GUID-CD2E8B90-160E-43C9-BA9D-F0F6C6BAA458 Status Released Disabling Intel Optane memory CAUTION: Do not try to remove the Intel Rapid Storage Technology driver after disabling Intel Optane memory, it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver. NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory or the Intel Optane memory module from the system.

  • Page 87: Getting Help And Contacting Dell

    Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

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