Samson BT30 Quick Start Manual

(12) United States Patent
Kwak
USOO664O153B2
US 6,640,153 B2
Oct. 28, 2003
(10) Patent No.:
(45) Date of Patent:
(54) EMBROIDERY MACHINE TECHNICAL
SUPPORT SYSTEMAND METHOD AND
STORAGE MEDIUM TO IMPLEMENT THE
METHOD
(75) Inventor: Su Moon Kwak, Inchon (KR)
(73) Assignee: Sunstar Precision Co., Ltd., Inchon
(KR)
(*) Notice: Subject to any disclaimer, the term of this
patent is extended or adjusted under 35
U.S.C. 154(b) by 0 days.
(21) Appl. No.: 10/244,474
(22) Filed: Sep. 17, 2002
(65) Prior Publication Data
US 2003/0065418 A1 Apr. 3, 2003
(30) Foreign Application Priority Data
Sep. 29, 2001 (KR) ........................................ 2001-60889
(51) Int. Cl." ......................... G06F 19/00; D05B 19/12;
D05B 21/00
(52) U.S. Cl. ..................................... 700/138; 112/102.5
(58) Field of Search ................................. 700/138,136,
700/137; 112/102.5, 470.04, 470.06, 470.01,
475.19, 445, 155
(56) References Cited
U.S. PATENT DOCUMENTS
5,662,055 A 9/1997 Hartwig et al.
X)
6,196,146 B1 * 3/2001 Goldberg et al. ..... 112/102.5 X
6,445,970 B1 * 9/2002 Hedman et al. ............ 700/138
* cited by examiner
Primary Examiner Peter Nerbun
(74) Attorney, Agent, or Firm-Harness, Dickey & Pierce,
P.L.C.
(57) ABSTRACT
An embroidery machine technical Support System includes
at least one technical Support Server and a plurality of
embroidery machines communicating with the technical
Support Server through a public network. Each embroidery
machine has an emulator in order for the embroidery
machine to establish connection to the technical Support
Server through the public network, receive a technical Sup
port page from the technical Support Server, Send a technical
information request Signal to the technical Support Server
using the technical Support page, and receive corresponding
technical information from the technical Supporter Server.
The technical Support Server Sends the technical Support
page when the embroidery machine establishes connection
with the technical Support Server and sends technical infor
mation in response to the technical information request
Signal from the embroidery machine.
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