SSE Smart Meter Handbook page 23

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Will my bill be higher because I have a smart meter?
The smart meter measures your energy usage accurately so you'll be billed
for the energy you actually use*. By using your Smart Energy Monitor and our
online energy management tools you can see how and when you use energy.
Understanding how you use energy can help you to make changes that could
save you money.
Is my information kept private?
Your privacy is very important to us and we will ensure that it is protected at all
times. The smart meter(s) use a wireless network which transmits data securely.
We have a Data Charter which outlines our commitment to keeping your data
safe and controlling its use in line with your requirements. You can find this at
sse.co.uk/smartmeters or call us on 0345 071 399 1° and we'll be happy to
send you a copy.
Why is the display on my gas meter blank?
Gas smart meters 'wake' themselves periodically to send accurate readings to us.
If you ever wish to take a reading from your gas meter, simply press the 'Select'
button to 'wake' the display. It will then show the current reading (in cubic metres).
What happens if there is a problem with my meter?
If your meter doesn't appear to be working properly, simply call us on
0 345 071 3991° and we will make arrangements to have it checked. If your
Smart Energy Monitor is having difficulty picking up the signal from the meter,
try changing its location in your home.
What happens if I change supplier after my smart meter(s) have been fitted?
If we fit your smart meter(s) and you leave us to join a new supplier, they may
not be able to offer the same service and benefits your SSE smart meter(s) give
you and you should check this with them before switching.
*We rely on a mobile phone signal or similar wireless communications technologies to receive your readings.
If for any reason this should fail then we will have to produce your bill based on an estimated reading.
°Calls may be recorded for training and monitoring purposes.
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