SSE Smart Meter Handbook
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SSE Smart Meter Handbook

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Summary of Contents for SSE Smart Meter

  • Page 1: Table Of Contents

    Contents. Smart meters – here to help you save. Meet your Smart Energy Monitor. Getting Started. EnergyTools – useful alerts about your electricity. How to read your Smart Energy Monitor. For the full picture go online. Simple ways to save energy. The best place for your Smart Energy Monitor.

  • Page 2: Smart Meters - Here To Help You Save

    – so there’ll be no more manual meter readings and no more estimated bills We’ll take readings from your smart meter(s) every month. But to get the best from your meter(s), we recommend letting us take half-hourly readings.

  • Page 3: Meet Your Smart Energy Monitor

    Meet your Smart Energy Monitor. Your smart meter(s) come with a Smart Energy Monitor. If you’re keen to take control and save energy, your Smart Energy Monitor is your best friend. It takes information from your smart meter every eight seconds so you’ll be able to see how much gas or electricity you’re using and how much it costs.
  • Page 4 Take a closer look 1. USB port 2. Pairing button 3. Settings button 4. Mode button (side view) 5. Up/Down buttons 6. AA batteries 7. Reversible battery cover 8. Antenna 9. EnergyTools ™ 10. Mode button (front view) 11. Dynamic information display area...
  • Page 5 If you see this message, it means the monitor is not getting the information from the smart meter(s). If this happens, try moving it closer to the electricity meter. Bear in mind that walls, windows and large metal objects can interfere with the wireless signal.

  • Page 6: Getting Started

    Your installer has already plugged in and ‘paired’ your Smart Energy Monitor with your smart meter(s). So it’s now ready to use. Remember to always keep it in a prominent position so that it’s easy to check on a regular basis.

  • Page 7: Energytools - Useful Alerts About Your Electricity

    EnergyTools – useful alerts about your electricity. At the top of your Smart Energy Monitor display you will sometimes see one or more symbols. These are EnergyTools and they come on when there’s something important you need to know about your electricity. After their full first week (Monday to Sunday), the EnergyTools will start to ‘learn’...

  • Page 8: How To Read Your Smart Energy Monitor

    How to read your Smart Energy Monitor. For both gas and electricity, you’ll be able to see: • how much you’re using; • how much you’re spending; and • the price of each fuel Please note that the values displayed exclude VAT and discounts so will not exactly reflect your bill. However, they do give a good indication of your spend. Menus and modes To get started, choose from three menus by pressing and holding the mode button on the right hand side of the monitor.
  • Page 9 Elec Spend In this mode you’ll see what your target spend is for the week and how much you’ve actually spent this week and last week. The total resets automatically at midnight on Sundays. Amount spent on electricity so far this week (£) Amount spent on electricity used last week (£) Target spend for the week Elec Cost Now...
  • Page 10 Gas Spend If your monitor is also working with a gas smart meter, you’ll be able to see how much you’ve spent on gas this week alongside last week’s total. Amount spent on gas so far this week (£) Amount spent on gas used last week (£)
  • Page 11 Your Tariff Menu This shows the current cost of your energy broken down into two elements for each type of energy: 1. A Unit charge (Elec or Gas Per Unit) 2. A Standing Charge (Elec or Gas Per Day) Note: Values displayed exclude VAT and discounts so will not exactly reflect your bill. However, they do give a good indication of your spend. Elec per unit This shows the cost of a unit of electricity using the current tariff.
  • Page 12 Gas per unit This option shows you the current cost of your gas based on the current tariff. Gas per day This mode displays the daily standing charge for gas based on the current tariff rate. Please note the price shown is in pence.
  • Page 13 Your CO Emission Menu This displays your carbon emissions based on the energy you’re using Use less, and you’ll reduce your carbon footprint. Emission – Elec carbon Total equivalent CO emissions for this week’s electricity consumption Units of equivalent CO emissions Emission –...

  • Page 14: For The Full Picture Go Online

    For the full picture go online. Smart meters are here to give you more control over how you use energy. And we want to help you make the most of yours. So we’ve set up a really useful online service. It gives you much more information than using your Smart Energy Monitor alone.
  • Page 15 • V ideo tutorials on how to use your Smart Energy Monitor, how to get the most out of it and a general overview of smart metering • Lots of energy saving hints and tips • All your account information from the time you sign up Register for your online account today Visit sse.co.uk/Register and follow the simple instructions on screen. It only takes a few minutes to get you up and running. Smart tip: To get the most up-to-date view of your energy usage, it’s best to allow us to take automatic meter readings every half hour.

  • Page 16: Simple Ways To Save Energy

    Saving energy makes good sense for our planet and our pockets. So we’ve put together a few tips to help you. The great thing is, that with your smart meter(s) and Smart Energy Monitor, you’ll now be able to see the difference.
  • Page 17 Ten everyday savings Heating – turn your central Dishwashers – wait until you’ve heating down by just 1°C and got a full load and use economy you could save. programmes whenever you can. Curtains – a pair of heavy Save money by drying clothes curtains can keep the heat in.
  • Page 18 Find out more about saving energy Here’s where to look for independent advice on saving energy: • T he Energy Savings Advice Service (ESAS) is a government programme which is 100% impartial. It can advise you on energy saving measures including insulation. Find out more at www.energysavingtrust.org.uk • T he Energy Saving Trust can offer detailed, impartial advice on how to save energy: www.energysavingtrust.org.uk • T he Citizens Advice Bureau has helpful information on energy saving: www.adviceguide.org.uk • N ational Energy Action (NEA) is a national charity promoting investment in energy efficiency. Tel: 0191 261 5677 or visit www.nea.org.uk • C onsumer Futures is a statutory consumer champion offering advice on energy efficiency related issues and smart metering: www.consumerfutures.org.uk...

  • Page 19: The Best Place For Your Smart Energy Monitor

    The best place for your Smart Energy Monitor. To get the most from your Smart Energy Monitor, it’s good to get into the habit of checking it regularly. So why not keep it in a prominent place with a good signal like the kitchen, living room or hallway? Stand it –...

  • Page 20: Looking After Your Smart Energy Monitor

    Looking after your Smart Energy Monitor. Keeping it safe. • D on’t place your Smart Energy Monitor too near to a radiator or heater • R emember, it’s not waterproof – so don’t expose it to moisture or steam, for example, from your cooker or kettle Cleaning If you need to clean your Smart Energy Monitor, just disconnect it from the USB power supply, remove the USB cable, and wipe it with a soft, slightly damp, lint-free cloth.
  • Page 21 Replacing the batteries The batteries in your Smart Energy Monitor should give you 120 hours of portable use. Here’s how to replace them: Remove the battery cover by squeezing the sides. Remove the old batteries from the monitor. Insert three AA batteries, making sure that they follow the correct orientation.

  • Page 22: Frequently Asked Questions

    If this happens, try moving your monitor to see where it works best. Could my neighbour’s system interfere with mine? No. Once a monitor is paired with your smart meter(s), they form a unique bond. They’re also designed to work in areas where there will be other wireless devices. How often do the smart meter(s) send information to the monitor? Electricity updates are received every eight seconds but speeds up to every two seconds for a limited time when you press the ‘mode’...
  • Page 23 What happens if I change supplier after my smart meter(s) have been fitted? If we fit your smart meter(s) and you leave us to join a new supplier, they may not be able to offer the same service and benefits your SSE smart meter(s) give you and you should check this with them before switching.
  • Page 24 What if I need extra help? In the ‘Extra Help’ section at sse.co.uk you’ll find details of our services for people who need assistance. You can also use our free, priority Careline service. It’s there to help you if you’re elderly, disabled or have special medical needs.

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