Frequently Asked Questions - SSE Smart Meter Handbook

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Frequently asked questions.

Why isn't my Smart Energy Monitor picking up a signal from my smart meter?
The smart meter(s) use wireless technology to communicate with the
monitor. If the monitor loses the signal, move it closer to the electricity meter.
Remember that walls, windows and large metal objects can interfere with
signal strength – much like a mobile phone. If your monitor doesn't reconnect
with your meter, please contact us on 0 345 071 3991°.
Will other wireless devices interfere with my monitor?
It is possible for other wireless devices operating on 2.4GHz (such as wireless
home routers) to interfere with the signal. If this happens, try moving your
monitor to see where it works best.
Could my neighbour's system interfere with mine?
No. Once a monitor is paired with your smart meter(s), they form a unique bond.
They're also designed to work in areas where there will be other wireless devices.
How often do the smart meter(s) send information to the monitor?
Electricity updates are received every eight seconds but speeds up to every two
seconds for a limited time when you press the 'mode' button. Gas data
is updated approximately every 30 minutes.
Will I still be sent energy bills?
Yes. Your display is for information only and is based on consumption data.
It is not connected to your billing arrangements and does not include VAT or
any discounts you may have. Remember, if you haven't already switched to
paperless billing you can save even more money this way. Find out more at
sse.co.uk/YourAccount/PaperlessBilling.
°Calls may be recorded for training and monitoring purposes.
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