Table of Contents
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Table of Contents
Related Manuals for SSE Smart Pay As You Go
Summary of Contents for SSE Smart Pay As You Go
- Page 1 Quick Start Guide...
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Page 2: Table Of Contents
How to re-enable your supply How to view your tariff information How to view your debt screens Help with your Smart Energy Tracker For more information and help with your Smart Pay As You Go Meter, go online at sse.co.uk/smart-meters/pay-as-you-go... -
Page 3: Welcome To Smart Pay As You Go
Welcome to Smart Pay As You Go Welcome to Smart Pay As You Go With Pay As You Go, you pay for your gas and electricity With Pay As You Go, you pay for your gas and as you use it. You won’t get any bills from us, so it’s a electricity as you use it. -
Page 4: Meet Your New Pay As You Go Smart Energy Tracker
Meet your new Pay As You Go Meet your new Pay As You Go Smart Energy Tracker Smart Energy Tracker What’s what What’s what Colour display Usage light Here’s where you get to see all the Glowing green, amber or red you information about your energy use. - Page 5 Guide to Smart Energy Tracker Icons Guide to Smart Energy Tracker Icons Low Credit Pending Cut-Off/Supply-Off Low Credit Pending Cut-Off / Supply-Off Emergency Credit Available Emergency Credit Available Friendly Credit Period Friendly Credit Period Emergency Credit Selected Emergency Credit Selected New Price/Tier (higher) New Price/Tier (higher) Emergency Credit (in use)
- Page 6 Keeping an eye on your energy spend Keeping an eye on your energy spend The great thing about the Smart Energy Tracker is that it gives you The great thing about the Smart Energy Tracker is that it gives you control of your energy use.
- Page 7 Set up process Set up process Pop the battery in Pop the battery in Remove the battery cover and slot in Replace the cover. the battery that came with your Smart Energy Tracker. Remove the battery cover and slot in the battery Replace the cover.
- Page 8 Please note: If your device refers to a ‘SET’, it simply Please note: If your device refers to a ‘SET’, it simply means your Smart Energy Tracker. means your Smart Energy Tracker. Connect your smart meter Connect your smart meter 22/10/16 22/10/16 21:55...
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Page 9: Topping Up Your Smart Meter
Topping up your smart meter Topping up your smart meter By now, you will have Electricity Electricity received your Smart Pay Smart Pay As You Go Smart Pay As You Go As You Go Top-Up Card. MR A N Other MR A N Other Smart Pay As You Go Smart Pay As You Go... - Page 10 ∞ PayPoint – Take your Smart Pay As You Top-Up 'SSE Top-Up' app. Go card and pay over the counter at your Download free from the App Store nearest PayPoint shop. for iPhone and on Google Play.
- Page 11 Emergency credit and Friendly credit Emergency credit and Friendly credit Emergency credit Emergency credit If you run out of credit on your smart meter, don’t worry. We’ll lend you emergency If you run out of credit on your smart meter, don’t worry. We’ll lend you credit to keep you going until you top up.
- Page 12 When you’re away from home When you’re away from home If you’re going away, you’ll need to check you’ve got enough credit to If you’re going away, you’ll need to check you’ve got enough credit to last until you last until you get back. Even if you’ve switched off all your appliances, get back.
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Page 13: What To Do If Your Top-Up Does Not Work
What to do if your top-up does not work What to do if your top-up does not work If your top-up does not register on your meter within 40 minutes, you can use a Top-Up Code (also known as UTRN –... - Page 14 Select Enter Top-Up Code and When on the home screen of your SET, press OK. press OK. Select Enter Top-Up Code When on the home screen of your SET press OK. and press OK. Credit Left £7.70 Days Left Sugg. Top-Up £15.00 Credit Left £5.71...
- Page 15 Entering your Top-Up Code on your Entering your Top-Up Code on your electric meter electric meter Whilst on the main screen of the When in the ‘Enter UTRN’ screen, meter, press the middle button you can enter the 20 digit UTRN. Whilst on the main screen of When in the ‘Enter UTRN’...
- Page 16 Entering your Top-Up Code on your Entering your Top-Up Code on your gas meter gas meter Wake up the gas meter by Once all 20 digits have been pressing the middle button entered, press and hold the middle Wake up the gas meter by Once all 20 digits have been on the meter.
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Page 17: How To Activate Emergency Credit
How to activate emergency credit How to activate emergency credit If you are running low on credit (less than £2) and want to activate your emergency credit, this can be completed via the Smart Energy Tracker or the meters. If you are running low on credit (less than £2) and want to activate your emergency credit, this can be completed via the SET (Smart Energy Tracker) or the meters. - Page 18 Activating emergency credit on your SET Activating emergency credit on your SET When on the home screen Select Your Credit and Select Your Credit and When on the home screen of of your SET press OK. press OK. your SET, press OK. press OK.
- Page 19 Activating emergency credit on your Activating emergency credit on your electric meter electric meter Push the centre button to access the Scroll through the next few menu screen. screens (press the bottom button) until you get to a screen that asks Push the centre button to Scroll through the next few you to accept emergency credit...
- Page 20 Activating emergency credit on your gas meter Wake up the gas meter by pressing Press the middle button to the middle button. You will see the activate emergency credit. following screen that will advise if Press and hold the middle button emergency credit is available.
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Page 21: How To Re-Enable Your Supply
How to re-enable your supply How to re-enable your supply If your credit has run out and your supply is switched off, once you have credit on the meter again, you will need to re-enable your supply. Supply for both fuels can only be If your credit has run out and your supply switched off, once you have re-enabled from the meters. - Page 22 How to re-enable your supply on the How to re-enable your supply on the electric meter electric meter If you have topped up enough to Once the top-up has been received take your meter balance over the the relay icon (pictured below in the If you have topped up enough Once the top-up has been low credit threshold (£2.00), your...
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Page 23: How To View Your Tariff Information
How to view your How to view your tariff information tariff information... - Page 24 View your tariff information on the SET View your tariff information on the SET When on the home screen Select Your Account When on the home screen of Select Your Account and of your SET press OK. and press OK. your SET, press OK.
- Page 25 View your tariff on your electric meter View your tariff on your electric meter In the main menu navigate to the ‘General’ menu by pressing the In the main menu, navigate to the ‘General’ menu by pressing the bottom button and the select by pressing the middle button. bottom button and select by pressing the middle button.
- Page 26 View your tariff on your gas meter View your tariff on your gas meter Press the right arrow button until Press the right arrow button until Press the right arrow button Press the right arrow button you find the ‘supplier information’ you find the ‘Tariff Information’...
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Page 27: How To View Your Debt Screens
How to view your How to view your debt screens debt screens... - Page 28 How to view your debt screens on the SET How to view your debt screens on the SET Default PAYG screen, both in a healthy Default PAYG screen, both in a healthy Select ‘Your Account’. Select ‘Your Account’. amount of credit. amount of credit.
- Page 29 How to view your debt screens on the How to view your debt screens on the electric meter electric meter When on the main screen of the In the next menu, navigate to ‘Debt’ meter, press the middle button and press the middle button. When on the main screen of the In the next menu, navigate to to enter the menu screen.
- Page 30 There are four screens which you can navigate through which are shown below. other screens will show but will all be zero and are not relevant to SSE customers. There are four screens which you can navigate through which are shown below.
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Page 31: Help With Your Smart Energy Tracker
Help if you’re having trouble with your Help if you’re having trouble with your Smart Energy Tracker Smart Energy Tracker If you’re struggling with your new Smart Energy Tracker, you can talk to our Customer If you’re struggling with your new Smart Energy Tracker, try our troubleshooting Services team. - Page 32 The battery icon is flashing The battery icon is flashing What it could be What to do The battery* isn’t connected. Connect the battery. What could it be What to do My Smart Energy Tracker won’t switch on Pop the battery out, give us a call and we’ll The battery* isn’t connected.
- Page 33 I can’t switch my energy tracker off* I can’t switch my energy tracker off* What it could be What to do What could it be What to do Have you done it properly? Press and hold OK for two seconds and Press and hold OK for two seconds and choose Have you done it properly? My Smart Energy Tracker won’t switch on...
- Page 34 As an SSE customer, there are plenty of other Since you are an SSE customer, there are plenty of other ways we can help you do more. ways we can help you do more.
- Page 35 Our extra support ranges from services to allow you to communicate extra time to answer your door, a password scheme so you can be sure it is SSE directly with us if English is not your primary language or if you use...
- Page 36 Smart Meters? information on Smart? To find out more visit: To find out more about Smart, visit: sse.co.uk/energy/smart-meters sse.co.uk/smart For further information about your new smart metering system, please refer to our smart videos on our website: For further information about your new Smart metering...
- Page 37 Notes Notes To find out more about smart, visit: To find out more about Smart, visit: sse.co.uk/smart sse.co.uk/smart...
- Page 38 Our Terms & Conditions for the supply of Pay As You Go smart metering are available at www.sse.co.uk/ smart-regulations or by writing to us at SSE Smart Customer Services, 4 Penner Road, Havant, Hampshire PO9 1QH.
- Page 39 Making your energy smarter We’re always here if you need us. Visit sse.co.uk or call 0345 026 0677. Mon–Fri 8am–8pm Sat 8am–6pm...