Check Before Contacting Customer Service - Richway & Fuji Bio Mini Biomat User Manual

Professional / Single / Queen / King
Indicator Lamp
Biomat connection
is not secure
Alarm lamp is flick-
ering in red
Defective tempera-
ture sensor

Check before contacting customer service

If there is any malfunction during the use of the product, check the following contents before contacting our
Customer Service Center.
Symptom
The power switch is
turned on but the power
indicator light is not
turned on.
The temperature is set
but the Biomat is not
working.
During the use of the
Biomat, the power sud-
denly turns off.
The alarm lamp has
the red light on and the
Biomat is not working.
Cause
Check if the Biomat cable is appropriately connected to the
controller.
Temperature sensor wire is broken. Contact our Customer
Service Center.
Check if the power plug is securely connected to the outlet.
Check if the voltage of the outlet is 120V or 220V.
Connect the power plug correctly, but if it still does not properly work,
contact our Customer Service Center.
Check if the Biomat and the controller are correctly connected.
Turn off the power of the controller and separate the power cable and then
re-connect again.
Connect the power cable correctly, but if it still does not properly work,
contact our Customer Service Center.
Turn the power off and turn it on again.
If the alarm lamp is on, turn off the power immediately and separate the
power cable and then contact our Customer Service Center.
Resolution method
Resolution method
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