Troubleshooting (Faq) - Asus ZenScreen Go MB16AP User Manual

3.3

Troubleshooting (FAQ)

Problem
Power LED is not ON
The power LED lights blue
and there is no screen image
Screen image is too light or
dark
Screen image bounces or a
wave pattern is present in the
image
Screen image has color
defects (white does not look
white)
3-12
Possible Solution
• Press the button to check if the monitor is
in the ON mode.
• Check the "Power Indicator" option in the
OSD main menu, select the "ON" option and
the power LED indicator lights up.
• Check if the Type-C port connected to source
of signal.
• Check if the signal source is ON.
• Connect to the ASUS adapter and check if the
battery is low; if so, charge the battery before
using it.
• Check if the monitor and the computer are in
the ON mode.
• Make sure the USB Type-C cable is properly
connected between the Portable USB Monitor
and the computer.
• Inspect the signal cable and make sure none
of the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
• Adjust the Brightness settings via the button.
• Make sure the USB Type-C cable is properly
connected between the Portable USB Monitor
and the computer.
• Move electrical devices that may cause
electrical interference.
• Inspect the USB Type-C cable and make sure
that none of the pins are bent.
Chapter 3: General Instruction