Asus ZenScreen Touch MB16AMT Troubleshooting Manual

Asus ZenScreen Touch MB16AMT Troubleshooting Manual

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Troubleshooting Guide
[LCD Monitor] MB16AMT- How to keep using the MB16AMT when
system shows low battery warning message?
Product MB16AMT
System shows the "low battery" warning message. What should I do if I want to keep using
MB16AMT ?
The system will show low battery warning when the power is under 20%.
We suggest you to charge the device via inbox QC3.0 adapter if connecting with your Android
phone; or choose "Charging from NB/PC" in OSD if connecting with NB/PC to extend battery
life.
However, it's normal that the battery will still be consumed even when charging from NB/PC
USB due to USB charging is usually insufficient for MB16AMT, but this could extend the
battery life.

Battery power still decreasing even after charging by Laptop/ Desktop?

MB16AMT battery power still decreasing even after charging by Laptop/ Desktop
The power output from a Laptop/ Desktop USB is usually insufficient for the MB16AMT. It's
normal that the battery will still be consumed. However, charging from the Laptop/ Desktop
could extend the monitor's battery life.
We also suggest you that adjust the brightness to 40 or lower when using the USB 3.0 solution;
80 or lower when using DP alt mode. This could decrease the MB16AMT's power consumption.
*Power output of each Laptop/ Desktop is based on the design of each brand. Please contact your
PC manufacturer for detailed information.
Can I only use the attached adapter to charge my MB16AMT?
Can I only use the attached adapter to charge my MB16AMT?

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Summary of Contents for Asus ZenScreen Touch MB16AMT

  • Page 1 Troubleshooting Guide [LCD Monitor] MB16AMT- How to keep using the MB16AMT when system shows low battery warning message? Product MB16AMT System shows the "low battery" warning message. What should I do if I want to keep using MB16AMT ? The system will show low battery warning when the power is under 20%. We suggest you to charge the device via inbox QC3.0 adapter if connecting with your Android phone;...
  • Page 2 Why didn't the display work when I connect with my Android phone? Before connecting the LCD monitor with your Android phone, please install the “ZenScreen Touch” app and the “DisplayLink Presenter” app first from ASUS website or Google Play Store.
  • Page 3 Step 1 : In Settings, find Apps & Notifications Step 2 : Find ZenScreen Touch app Step 3 : Click Permissions Step 4 : Click Additional permissions Step 5 : Click "com.asus.ims.extdispctrl.BIND" Step 6 : Choose "Allow" to complete the setting...
  • Page 5 Which phones are compatible with ZenScreen Touch MB16AMT? Which phones are compatible with ZenScreen Touch MB16AMT?
  • Page 6 Mobile devices must be equipped with Android version 6.0 or higher and support HID multi- touch function. Note: The list below shows the tested models that are compatible with ZenScreen Touch MB16AMT ASUS ZenFone 3 5.2" (ZE520KL) ASUS ZenFone 3 5.5" (ZE552KL) ASUS ZENFONE 4(ZE554KL) ASUS ZENFONE 5Q(ZC600KL)
  • Page 7 Why didn't the touch screen work when connecting with my Android phone? The touch screen didn't work when connecting with my Android phone For MB16AMT device, the touch feature is only available if your Android phone offers/supports HID multi-touch. Please confirm with your phone manufacturer to ensure its function availability.
  • Page 8 How to adjust the frequency and resolution of the monitor? Please follow the steps as below: (The example is win7.) 1. In the Control Panel(Press the Win+R keys to open Run, type Control, click/tap on OK) -> Appearance and Personalization -> Display -> Screen Resolution, here can adjust the resolution; then click Advanced settings to confirm screen frequency.
  • Page 9 2. Switch to the page of Monitor; you can know about the Screen refresh rate.
  • Page 10 3. If you can't adjust the resolution and refresh rate that you want, please check the Supported Timing List on the user manual of this model. If the monitor can’t reach to the supported timing spec, please contact ASUS Service Center. For example VP278 Support Timing List Please refer the user manual.
  • Page 11 Picture or Text blur / Display Position or Resolution not correct 1. Automatic calibration (Auto Adjust): Press and hold the SPLENDID key about 4 seconds for automatic correction NOTE: i. "Auto Adjust" is valid only when the input is analog signal (VGA). ii.
  • Page 13 5. Check if the signal cable ( VGA / DVI / HDMI / DisplayPort / USB ) is connected well, and confirmed another end of the output cable has been firmly connected to computer input port (graphics card). Unplug and plug 2-terminals again and make sure all the pins aren't bent. HDMI DisplayPort (DP)
  • Page 14 6. Replace other identical signal cable ( VGA / DVI / HDMI / DisplayPort / USB ) and try again, and make sure the cable version is suitable for the monitor's port. If there is other screen or PC, try it to confirm whether the screen is normal. That can help us identify the symptom more efficiently.

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