Care And Cleaning - Heath Zenith Notifi elite Owner's Manual

Care and Cleaning

Notifi Elite Camera Lens
To clean the Notifi camera lens, use a dry, microfiber cloth only. Do not spray the camera with a hose or power washer.
Notifi Elite Push Button
Use a dry cloth to clean the chime and push button. Do not use any fluids on the chime or push button.
FAQs
WHY CAN I NOT VIEW THE LIVE-STREAM VIDEO?
• Verify that the Notifi Elite doorbell is ONLINE. If it is online, the Notifi Elite doorbell's name and circle will be blue within the
app and the LED halo on the push button will glow blue. If it is offline, the Notifi Elite doorbell's name and circle will be gray
within the app and the LED halo on the push button will flash blue.
• Check the Wi-Fi signal strength at your Notifi Elite doorbell's position by using your mobile device. You might even try
running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the Notifi's
location. The camera will need a minimum of 3 MB/s download and 3 MB/s upload speeds to function properly.
• You can view your camera's feed over both Wi-Fi as well as your phone's data (3g/ 4g). If your network is running slowly or
congested it will affect the performance of the app and may make it so you are unable to view your camera's feed. Please try
to view your camera's feed over a different network or disconnect other devices from your current network if that isn't an
option to help free up bandwidth.
• Try moving your home Wi-Fi router closer to your Notifi
camera to disconnect from your home network. Even if your Notifi Elite doorbell is located relatively close to your home
Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi
signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the Notifi Elite doorbell can help.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. For instructions on
how to force quit an app, refer to your operating system's instructions.
Elite doorbell to see if the distance from your router is causing the
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