Faqs - Heath Zenith Notifi elite Owner's Manual

FAQs

WHY WON'T THE NOTIFI SYSTEM CONNECT TO MY WIRELESS NETWORK (HOME ROUTER)?
To resolve issues with the Notifi Elite doorbell not connecting to the home router:
• Using your mobile device, test the Wi-Fi signal at the location of the Notifi doorbell (entryway). If the Wi-Fi signal at the
entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
• Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of
your network password, contact the router manufacturer.
• Check if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall, the UDP timeout (UDP port 80 or
443) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the
firewall manufacturer.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
• If any changes have been made to the wireless network name, password, or security, you must setup the Notifi System
again. See "I changed my wi-fi password, how do I reconnect my Notifi Elite?".
WHY AM I NOT RECEIVING NOTIFICATIONS?
• Ensure that your Notifi System is online.
• Ensure notifications in the device settings is turned ON.
• Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
• Ensure that the notifications settings in the Notifi App is turned on. Within the Notifi app, follow:
> Feature Settings > Notifications
NOTE: Check notification scheduling to ensure notifications have not been turned OFF.
• If a device has not been used to log into the Notifi app within six months, the app will automatically "forget" the device. To
"re-activate" the device, log into the Notifi app.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
WHY DO I GET LOGGED OUT SUDDENLY WHILE STREAMING VIDEO?
This would happen if two people are trying to use the same username/password at the same time on two different devices.
When the second user logs in, the first user will be kicked off. To avoid this, instead of two people sharing the same username
and password (like a husband/wife, for example) have the second person create their own account and invite them as a friend
so that you can view the camera at the same time.
WHY DOES MY CHIME NOT RING WHEN I PRESS THE PUSH BUTTON?
• Ensure that the power is turned on to the transformer. NOTE: The LED halo around the push button will glow blue.
• Ensure the chime selection is set to the correct chime type, either mechanical or electronic (
Chime Selection).
• Ensure the tune duration matches the length of the tune selected, if connecting to an electronic chime (
Settings > Chime Selection).
• Ensure the wires are connected correctly and securely to the chime and Notifi Elite doorbell.
• Ensure the transformer is rated 16 VAC/10 VA.
• Ensure the power module is connected correctly to the chime.
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> Advanced Settings >
> Advanced