Advertisement
What to do if it goes wrong
Problem
Solution
• Check the 'This pack contains' panel on the box to make sure the part
is included with your vacuum cleaner.
There is an
accessory missing
• The dirt container may not be correctly fitted, remove the dirt container from
the vacuum cleaner and check it's assembled correctly, refit ensuring it's locked
into place.
Why won't the vacuum
• The separator/shroud are blocked. Go to 'Taking care of your machine'
cleaner pick up?
• The separator/shroud are incorrectly fitted. Go to 'Taking care of your machine'
• The filter may be clogged, clean the filter. Go to 'Taking care of your machine'.
• The dirt container may be blocked, empty the dirt container. Go to 'Taking care
of your machine'.
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to 'Let's talk technical'.
• The plug may not be fully pushed into the electrical socket.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
Why does my vacuum
the hose for blockages. Clean the filters and allow the vacuum cleaner
cleaner have no power?
to cool for approximately 1 hour (if you have washed the filters you will
need to wait 24 hours for the filters to fully dry before putting them back
into the vacuum cleaner).
• The filters may be clogged, clean the filter. Go to 'Taking care of your machine'.
Why is dust escaping
from the vacuum?
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing maintenance/
troubleshooting checks.
* Calls are charged at the standard local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Getting in touch
Advertisement
