ooma Telo Quick Start Manual

Quick Start Guide

Step 1 Activate Online
Begin by activating your Ooma Telo device online. Open a web browser to:
Select your phone number, register your 911 address and create your My Ooma account. At the end of the activation
process, we recommend that you download a copy of the User Guide in case you need to refer to it during the
installation process: www.ooma.com/userguide
Connect Your Network
Step 2
!
Turn Off Network Devices
Before continuing, we recommend that
you turn off your modem and router.
Option A: Separate modem and router:
Installing the Ooma Telo betwen your modem
and router will result in the best voice quality.
This setup allows Ooma to prioritize your phone
calls over other network traffic.
Option 2A
Go To
Connect Between Your Modem and Router
Option 2A
(Recommended)
Router
Connect Ooma Telo to your router
Unplug the Ethernet cable from your modem and
plug it into the HOME NETWORK port. The other
end of this cable should be connected to the "WAN"
or "Internet" port on your router.
Option 2B Connect Behind Your Integrated Modem/Router
Computer
Connect your computer to Ooma Telo (optional)
If your computer is connected directly to your router,
disconnect the end plugged into the router and plug
it into the HOME NETWORK port. This allows Ooma
to prioritize your phone calls.
http://www.ooma.com/activate
Go to Step 2
Identify whether you have a standalone router (modem and
router are two separate devices) or an integrated modem/
router (modem and router are combined into one device).
Then select from the following two options:
Option B: Integrated modem/router:
Installing the Ooma Telo behind your integrated
OR
modem/router will be very straightforward, but be
aware that other network traffic can disrupt the
quality of your phone calls.
Option 2B
Go To
Modem
a
Connect Ooma Telo to your modem
a
Using the Ethernet cable provided, connect the
TO INTERNET port of Ooma Telo to the Ethernet port
on your modem.
Go to Step 3
Integrated Modem/Router
a
Connect Ooma Telo to your integrated router
a
Using the Ethernet cable provided, connect the
TO INTERNET port to any available Ethernet port
on your integrated modem/router.
Go to Step 3
TM
Ooma Telo Package Contents
™
Ooma Telo

Getting Started

Installing Ooma™ is easy – most users are up and calling
in less than 15 minutes. This guide will step you through
the setup of Ooma Telo as well as the basics of using the
Ooma service.
700-0108-100
Step 3
Corded or
Cordless Phone
Ooma HD Handset
Did you know you can also use
Ooma Telo with up to six wireless
Ooma HD handsets? To learn more,
check out the Ooma Usage Guide
section on the back of this guide.
Step 4
Phone Jack
E TO
ORK INTERNET PHONE
Connect Ooma Telo to your landline
(required only with landline option)
If during activation you selected to use Ooma with
your landline, you MUST connect the
your phone jack. If your DSL and phone service are
on the same incoming line, you must connect the
port to your phone jack through a DSL filter.
WALL
Congratulations, You're Done! What's Next?
Place your first phone call
Use the phone connected to Ooma Telo and dial just
like you always have.
Setup your voicemail
Pick up the phone connected to Ooma Telo and press
the key. Follow the voice prompts.
Check out My Ooma
Get the most out of your Ooma system by visiting:
http://my.ooma.com
You'll be able to check your voicemail and call logs,
configure your preferences, update your 911 address
and more!
Ethernet Cable Phone Cable
a
b
Have a Question or Need
Assistance?
Here is where you can look for help:
Frequently asked questions:
Online knowledgebase:
User manuals: www.ooma.com/userguide
Community forum:
Go to Step 1
Live customer support:
Connect Your Phone
b
Plug your phone into Ooma Telo
Using the phone cable
corded phone or cordless phone base station to the
PHONE port of Ooma Telo.
Finish Installation
WALL
Not In-Service
Power up
Plug the AC adapter
port, then turn on your modem and router. The Ooma
WALL port to
logo will start to blink red as it boots up. Within 60
seconds, the Ooma logo should turn blue. To confirm
Ooma is working, pick up the phone and listen for the
signature Ooma dialtone.
Transfer your number
In most cases, you can port your
existing phone number to Ooma for
a nominal fee. If you plan to do so,
it's important to know the process
typically takes 3-4 weeks and you
must maintain your existing phone
service until the port completes.
To learn more, visit:
www.ooma.com/port
See completed
setup on backside
AC Adapter
c
www.ooma.com/faq
www.ooma.com/support
forums.ooma.com
1-888-711-OOMA (6662)
b provided, connect your
Go to Step 4
Power Outlet
c
In-Service
c provided into the POWER