ooma Phone Genie Quick Start Manual
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ooma Phone Genie Quick Start Manual

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Lawrence Keyte
June 19, 2025

can I connect ooma with my wireless router?

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Summary of Contents for ooma Phone Genie

  • Page 1 Quick Start Guide...

  • Page 2: Getting Started

    Getting Started Installing Ooma Phone Genie is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through setting up your Ooma Phone Genie and introduce the basics of using your Ooma service.

  • Page 3: Activate Online

    Activate Online STEP 1 Begin by activating your Ooma Phone Genie device online. Locate the seven-digit activation code printed on the bottom of the Phone Genie. Next, navigate a web browser to: http://www.ooma.com/activate The activation wizard will guide you through: ■...

  • Page 4: Connect Your Phone

    STEP 2 Connect the Ooma Phone Genie to your router Using the included Ethernet cable , connect the INTERNET port of the Phone Genie to an open Ethernet port on your router. Connect Your Phone STEP 3 Corded or Cordless Phone...
  • Page 5 Place your first phone call Pick up the phone you connected to the Ooma Phone Genie and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology. While you’re at it, you...
  • Page 6 What’s next? Transfer your phone number In most areas, you can port your existing phone number to Ooma for a one-time fee. You must maintain phone service with your current provider until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started,...
  • Page 7 Review the following options to see if any of them apply to your situation. Install Ooma Phone Genie between modem and routers Installing the Phone Genie between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic.
  • Page 8 Connecting your phone jacks You can link the Ooma Phone Genie to all the phone jacks in your home, allowing you to connect phones in multiple rooms. NOTE: The PHONE port on the back of your Ooma Phone Genie is not designed or certified for connecting to your phone company’s wiring, whether through the phone jacks in your home or otherwise.
  • Page 9 Facebook picture caller-ID, customized setup, a safer from your phone. an available electrical outlet. custom musical ringtones, home is within reach. access to the Instant Second Line, and more. To learn more about these accessories for the Ooma Phone Genie, visit: my.ooma.com/products...

  • Page 10: Troubleshooting

    Ooma allocates bandwidth by connecting adapter is plugged in and power is being supplied a computer to the home port, browsing to to the device. setup.ooma.com, then clicking on the ■ You don’t hear the Ooma dialtone  If the light is Advanced tab.

  • Page 11: Basic Operation

    To switch back, Pick up your phone and press the key on the press the Flash key again. Ooma Phone Genie. The system will walk you through setting up your PIN and recording a personal greeting. Blocking caller-ID Playing messages at home Disable your caller-ID on outgoing calls by dialing before you dial out.
  • Page 12 Staying connected on the go From the main menu, select option 2: “Change Afraid to miss a call? Set up your Ooma Phone Genie your settings,” then follow the instructions. to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time.

  • Page 13: Identifying Callers

    Blocking telemarketers Setting up 911 notifications Personal and community blacklists have been Gain some peace of mind by setting up your Ooma designed to help you filter out telemarketers and system to send email or text message alerts whenever other unwanted callers. To start blocking callers, someone dials 911 from home.

  • Page 14: Quick Reference

    Quick Reference POWER INTERNET Page Key HOME PHONE System Status Volume Delete Play Rewind Fast Forward...

  • Page 15: Status Lights

    All services are unavailable. Press to adjust brightness of the status light. Do not unplug your Ooma Phone Genie when it is in this state. Delete Key  During voicemail playback, press to delete the current message.
  • Page 16 1-877-950-6662 © 2020 Ooma, Inc. All rights reserved. Patent Pending. Ooma, Ooma Phone Genie, Ooma Premier, Ooma HD2 Handset, Ooma HD3 Handset, Ooma Linx, Ooma Home Security, and the Ooma logo are trademarks or service marks of Ooma, Inc. Other company and product names mentioned herein are trademarks of their respective companies.

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